Desktop Engineer UAE
Vatic LabsUnited Arab Emirates9 days ago
Full-timeInformation Technology
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Job Description
Our Systems Engineering team is seeking a talented IT Systems Engineer to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests. You will be responsible for answering IT requests via phone, email, live chat, or Slack, and explaining solutions in technical and nontechnical terms. Given our plans for growth, there is a tremendous opportunity for contribution and expansion of your skills in this role.
In This Role, You Will Be Responsible For
End-User Support
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://www.vaticlabs.ai Job Function: Information Technology (IT) Company Industry/
Sector: Technology Information and Internet
What We Offer
About The Company
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Our Systems Engineering team is seeking a talented IT Systems Engineer to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests. You will be responsible for answering IT requests via phone, email, live chat, or Slack, and explaining solutions in technical and nontechnical terms. Given our plans for growth, there is a tremendous opportunity for contribution and expansion of your skills in this role.
In This Role, You Will Be Responsible For
End-User Support
- Respond to IT support requests via Slack, email, phone, and in person
- Troubleshoot and resolve issues with laptops, desktops, software, and network connectivity
- Install and support printers, scanners, and other peripherals
- Provide support for macOS, Windows and Linux systems
- Order, receive, image, configure, and deploy laptops and accessories
- Wipe, reimage, and prepare devices for reuse or offboarding
- Maintain accurate hardware and peripheral inventory
- Coordinate forensic imaging when required
- Assist users with Gmail, Drive, Docs, Sheets, and Slides
- Manage Google Groups, Shared Drives, and 2-factor authentication enrollment
- Support Slack accounts, Office 365, and other collaboration tools
- Provide basic Wi-Fi and office network troubleshooting
- Assist with CrowdStrike administration and monitoring
- Support compliance with internal security requirements
- Assist with employee onboarding and offboarding
- Document issues and solutions clearly and consistently
- Follow and improve standard operating procedures
- Maintain and update internal knowledge base articles
- Identify opportunities for system or process improvements
- Assist with desk setups, equipment moves, and office relocations
- Support Zoom conferencing, A/V equipment, and external meeting setups
- Help manage iOS and Android devices using MDM platforms
- Support end users with device setup and troubleshooting
- Basic scripting knowledge (Bash, Python)
- Familiarity with ticketing systems (Jira, Asana)
- Exposure to identity management ( Google Workspace, FreeIPA)
- Basic networking concepts (DHCP, DNS, switching, Wi-Fi)
- Earned or will earn a Bachelors Degree
- 3+ years of relevant experience supporting a small team
- Excellent customer service in face-to-face, telephone and electronic interaction with clients
- Good language and communication skills
- Problem-solving mentality/attitude
- Relevant certifications such as Microsoft/Comptia and Cisco
- Good understanding of computer support and troubleshooting
- Knowledge of Windows 10/11, Mac OSx and Linux Operating System
- Ability to work in a team
- Ability to prioritise projects
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://www.vaticlabs.ai Job Function: Information Technology (IT) Company Industry/
Sector: Technology Information and Internet
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
Key Skills
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