Job Profile: Senior/Staff Product Manager - Post Order

Location: Gurgaon - Onsite

Experience: 5+ years

About The Team & Role

Nykaa Post Order forms the backbone of our core business and customer experience. The Post Order team is responsible for everything that shapes a customer’s experience from the moment an order is placed to the moment it is successfully delivered, returned, refunded, or resolved - driving trust, retention, and operational excellence across Nykaa. At Nykaa we believe that great products are built by small teams that work smart and act fast. As a creative, innovative and highly data oriented product team, we are looking for a Senior Product Manager for our Post Order team who excels in fast-paced organizations , handles ambiguity well and is eager to make a dent in the universe of Nykaa Post Order.

What you will do:

Define the Product Roadmap

• Own and drive the roadmap for a critical area of our Post order vertical
• Define clear success metrics and translate strategy into actionable product requirements.

Champion the Customer

• Serve as the voice of the customer across the org. Deeply understand customers and their pain points and ensure solutions solve real problems.

Be Data-Driven

• Independently analyze data to extract insights that shape prioritization and decision-making
• Conduct market and competitive research to stay ahead of industry trends.

Drive Cross-functional Alignment

• Partner closely with stakeholders across business, design, and engineering
• Lead through influence — communicate clearly and crisply to rally teams around the product vision and make tough trade-offs

Execute Relentlessly

• Write PRDs, conduct user acceptance testing, and drive product launches
• Ensure quality and speed by being hands-on at every stage of the product lifecycle

What qualities are we looking for?

• Total experience of more than 6+ years
• 4+ years of product management experience in B2C digital products, preferably e-commerce.
• Strong analytical and problem-solving skills, with experience in A/B testing and data-driven decision making.
• Excellent communication and stakeholder management skills — ability to align diverse viewpoints and drive towards outcomes
• Customer-obsessed mindset — passionate about solving real problems with measurable impact
• Hands-on execution — comfortable working closely with engineers and designers
• Must be an innovative, strategic thinker and must be able to work in a fast-paced dynamic environment with changing priorities
• MBA or Master’s Degree from a top business school or an engineering degree from a top institution
• Plus: Prior experience in scaling and improving post order experience for customers.