Desktop Engineer (UAE)
Vatic LabsUnited Arab Emirates9 days ago
Full-timeInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Our Systems Engineering team is seeking a talented IT Systems Engineer to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests. You will be responsible for answering IT requests via phone, email, live chat, or Slack, and explaining solutions in technical and nontechnical terms. Given our plans for growth, there is a tremendous opportunity for contribution and expansion of your skills in this role.
In this role, you will be responsible for:
End-User Support
In this role, you will be responsible for:
End-User Support
- Respond to IT support requests via Slack, email, phone, and in person
- Troubleshoot and resolve issues with laptops, desktops, software, and network connectivity
- Install and support printers, scanners, and other peripherals
- Provide support for macOS, Windows and Linux systems
- Order, receive, image, configure, and deploy laptops and accessories
- Wipe, reimage, and prepare devices for reuse or offboarding
- Maintain accurate hardware and peripheral inventory
- Coordinate forensic imaging when required
- Assist users with Gmail, Drive, Docs, Sheets, and Slides
- Manage Google Groups, Shared Drives, and 2-factor authentication enrollment
- Support Slack accounts, Office 365, and other collaboration tools
- Provide basic Wi-Fi and office network troubleshooting
- Assist with CrowdStrike administration and monitoring
- Support compliance with internal security requirements
- Assist with employee onboarding and offboarding
- Document issues and solutions clearly and consistently
- Follow and improve standard operating procedures
- Maintain and update internal knowledge base articles
- Identify opportunities for system or process improvements
- Assist with desk setups, equipment moves, and office relocations
- Support Zoom conferencing, A/V equipment, and external meeting setups
- Help manage iOS and Android devices using MDM platforms
- Support end users with device setup and troubleshooting
- Basic scripting knowledge (Bash, Python)
- Familiarity with ticketing systems (Jira, Asana)
- Exposure to identity management ( Google Workspace, FreeIPA)
- Basic networking concepts (DHCP, DNS, switching, Wi-Fi)
- Earned or will earn a Bachelor's Degree
- 3+ years of relevant experience supporting a small team
- Excellent customer service in face-to-face, telephone and electronic interaction with clients
- Good language and communication skills
- Problem-solving mentality/attitude
- Relevant certifications such as Microsoft/Comptia and Cisco
- Good understanding of computer support and troubleshooting
- Knowledge of Windows 10/11, Mac OSx and Linux Operating System
- Ability to work in a team
- Ability to prioritise projects
Key Skills
Ranked by relevanceReady to apply?
Join Vatic Labs and take your career to the next level!
Application takes less than 5 minutes