About CTI

With 75+ employees and an active presence in two continents (US and EU), CTI Meeting Technology is a software company specializing in event management solutions for leading STEM associations and meeting planners.

What we offer you

A paid internship opportunity with a chance of permanent employment is available at CTI Meeting Technology. This internship is addressed to tech-savvy, reliable and eager-to-learn students that would like to gain practical work experience in the technical operations of a software company in the Meeting Industry. This internship will involve challenging opportunities, real technical projects, and interaction with customers. This is a great opportunity to gain knowledge of commonly used concepts, practices, and procedures within the planning and organization of meetings.

Our interns learn by doing. By helping us to carry out our mission and vision, you will have an opportunity to make a real impact, develop personally and professionally, and learn from people who are experts in their fields.

Your Benefits

• An international, young, and energetic team with lots of fun at work.
• Fun team events & get-togethers
• A super office in the heart of Vienna
• Equal Opportunities -we are committed to the principle of equal opportunities, diversity, and plurality.
• International Environment - we are a team of people with different language skills, and cultural, religious and national backgrounds.
• Hybrid Work Model - work-life balance matters to us. We offer our employees a hybrid work model.
• Pet-Friendly Office - we offer you and your pet an awesome working atmosphere.
• Career Development Opportunities - depending on your performance and dedication, a permanent contract can be offered at the end of the internship.

Your Tasks

• Provide end-user phone and email support for CTI products ensuring timely resolution to customer issues with a strong focus on customer service.
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Ensure that all support tasks are logged at the end of each day and that all customers are contacted within one business day of reporting an issue.
• Maintain ongoing tech support log, updating progress, tracking issue resolution, and documenting results.
• Update CTI’s knowledge base platform with process changes and recommended solutions.
• Develop an interpersonal relationship with their technical peers for the application they support and related applications to ensure improved collaboration and satisfaction in support.
• Work with other CTI groups, such as Project Managers and IT staff as appropriate to determine and resolve customer issues.
• Report both software bugs and customer suggestions.
• May be required to document customer configurations and processes, as well as participate in ongoing departmental projects as directed by management.
• Assist Project Managers with customer configuration to support scheduled client activities and processes.

Your Profile

• Hands-on mentality with strong organizational and interpersonal skills with a customer service focus
• Ability to prioritize tasks and efficiently manage time.
• Customer and detail-oriented along with a positive attitude.
• Problem-solving, analytical, and listening skills.
• Ability to work independently and in a team environment.
• Professional oral and written communication in English.
• Intermediate working knowledge of Microsoft applications, including Excel, Outlook, and Word as well as a variety of internet browsers.
• Keen interest in Web Technologies.
• Basic HTML skills are an advantage.
• May require occasional weekend and evening hour support coverage.
• Minimal travel required (less than 5%)

The minimum monthly salary for this position is according to the Collective Bargaining Agreement, overpayment will be considered depending on qualifications and working experience.