Technical Support Engineer (m/w/d)
chatlynAustria8 days ago
Full-timeInformation Technology
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48.2089004516602
Aufgaben ads/offers.cfm?company=152164
Profil 16.3700008392334
Wir bieten
Please be advised that a valid work permit for Austria is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient Austrian language skills may not be considered.
LNKD1_AT
Aufgaben ads/offers.cfm?company=152164
Profil 16.3700008392334
Wir bieten
- Als erster Ansprechpartner für technische Kundenprobleme fungieren — Software- und Integrationsprobleme beheben, diagnostizieren und lösen.
- Enge Zusammenarbeit mit Engineering, Product und Customer Success, um komplexe Probleme zu eskalieren und zu lösen.
- Eingehende Supportanfragen per Chat, E-Mail und Ticketsysteme bearbeiten und zeitnahe und professionelle Rückmeldungen gewährleisten.
- Kunden bei der Integration in Drittsysteme unterstützen (wie z. B. Property Management Systeme (PMS) und Kommunikationstools und -plattformen wie Meta Business Suite oder E-Mail-Integrationen).
- Kontinuierlich unsere Wissensdatenbank, technische Dokumentation und Supportprozesse verbessern.
Please be advised that a valid work permit for Austria is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient Austrian language skills may not be considered.
LNKD1_AT
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