Manager, Systems and Application Support
Digital Infrastructure IrelandIreland9 days ago
Full-timeInformation Technology
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Manager, Systems and Application Support
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Dublin
Ireland
Location
Job Type
Full Time
About The Role
Send applications to [email protected]
Overview
Enel X, a leading provider of flexibility grid services, has an immediate need for a Systems and Application Support Manager to join our world-class Global Operations team. Your primary mission as a Systems and Application Support Manager will be to work with internal users of our applications and our engineering teams to reproduce, resolve and escalate software issues.
The Systems and Application Support Manager will manage the priorities and performance of our global technical teams to ensure that Service Level Agreements are achieved as set by the department, as well as project deadlines are met as agreed upon. The role will ensure the support staff follows standard processes and procedures to provide outstanding customer service. In addition, they will work very closely with the in-house development teams; meeting regularly with the Product Owners, Product Managers and Engineering teams classify, prioritize, and resolve user issues and application defects.
Essential Functions
Responsibilities, include, but not limited to:
Send applications to [email protected]
Apply Now
Manager, Systems and Application Support
Apply Now
Dublin
Ireland
Location
Job Type
Full Time
About The Role
Send applications to [email protected]
Overview
Enel X, a leading provider of flexibility grid services, has an immediate need for a Systems and Application Support Manager to join our world-class Global Operations team. Your primary mission as a Systems and Application Support Manager will be to work with internal users of our applications and our engineering teams to reproduce, resolve and escalate software issues.
The Systems and Application Support Manager will manage the priorities and performance of our global technical teams to ensure that Service Level Agreements are achieved as set by the department, as well as project deadlines are met as agreed upon. The role will ensure the support staff follows standard processes and procedures to provide outstanding customer service. In addition, they will work very closely with the in-house development teams; meeting regularly with the Product Owners, Product Managers and Engineering teams classify, prioritize, and resolve user issues and application defects.
Essential Functions
Responsibilities, include, but not limited to:
- Manage team’s resources, budget oversight and address personnel needs and plan for the successful execution of the delivery of the teams.
- Answer technical questions and assist stakeholders in understanding of the solutioning and design of the systems needed, as well as document solutions in our knowledgebase.
- Report internally on issues status, resolve and report on roadblocks, provide overview of the health status of the platform via issues summary reports and stakeholder feedback review.
- Deliver outstanding customer service to internal users, customers and suppliers.
- Process mapping and evaluation for the management of the team’s workload, prioritizing the team’s workstreams aligned with the business needs.
- Coaching the team into a service-oriented mentality and issue resolution approach.
- Deliver operational efficiencies through systems integrations and internal tool development and delivery.
- Monitor and review service levels ensuring incident management is timely for all stakeholders globally.
- Lead or contribute to continuous improvement projects, documentation, and process guidelines.
- Meet with stakeholders on service levels and performance.
- Provide reports on issues impacting the platform to stakeholders on all levels.
Send applications to [email protected]
Apply Now
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