Business Analyst

Job Description: Business Analyst – ATM Business

Job Title:

Business Analyst – ATM Business

Job Purpose

The Business Analyst – ATM Business will support the bank’s product delivery, business analysis, UAT cycles, and vendor coordination for ATM and self-service channel operations. Reporting to the Vice President – ATM Business Management, the role ensures that ATM network performance, compliance, and customer experience meet the bank’s operational standards and strategic objectives.

Key Responsibilities

Business Analysis & Product Delivery

• Conduct detailed business analysis to enhance ATM and self-service channel performance.
• Translate business requirements into functional specifications for ATM-related enhancements.
• Support new feature rollouts, ATM upgrades, and modernization initiatives.

Testing (SIT/UAT)

• Prepare test scenarios, test cases, and test scripts for ATM and self-service channel projects.
• Execute User Acceptance Testing (UAT) and ensure the system meets functional, operational, and regulatory standards.
• Track, report, and ensure closure of defects identified during testing.

Vendor & Stakeholder Coordination

• Work closely with ATM vendors, switch providers, and managed service partners.
• Monitor vendor SLAs, performance metrics, and operational compliance.
• Coordinate with internal teams such as IT, Operations, Risk, and Compliance.

Performance Reporting & Monitoring

• Prepare periodic management reports on ATM network performance, uptime, usage, and cost metrics.
• Analyze customer behavior trends and provide recommendations for optimization.
• Track incidents, outages, and operational issues with follow-up until resolution.

ATM Lifecycle Management

• Support end-to-end ATM lifecycle activities including deployment, configuration, replenishment, maintenance, and replacement planning.
• Assist in planning ATM expansion and implementation of new technologies.

Qualifications & Experience

• Bachelor’s degree in Business, Banking, Information Systems, or a related field.
• 4 to 6 years of experience in banking operations, ATM business, digital channels, or payments.
• Strong knowledge of:
• ATM operations & card systems
• Switching, settlement, and reconciliation processes
• Digital banking operations & service management
• Understanding of regulatory requirements related to ATM and customer-facing digital channels.
• Proficiency in MS Excel, Power BI, and reporting/dashboard tools.
• Strong analytical, problem-solving, and communication skills.
• Experience working with cross-functional teams and third-party vendors.

Desired Attributes

• High attention to detail and strong process discipline.
• Customer-centric mindset with focus on service improvement and innovation.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong stakeholder engagement and coordination skills.
• Proactive approach to issue identification and resolution.