Job Description:

Job Summary:

Network Expert with hands on experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems.

Key Responsibilities:

The services under the Network Support tower shall include, but are not limited to, the following activities:

Monitoring & Incident Management

· 24x7 monitoring and Priority 1 (P1) support services

· Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests)

· Reactive and proactive Level 1 and Level 2 technical support

Network Operations & Administration

· Incident, Problem, Change, Configuration, and Availability Management

· Proactive monitoring of devices and environment using existing HQ tools

· Wi-Fi Access Point support using existing HQ tools

· Local firewall management including configuration, monitoring, rule updates, and coordination with security teams

· Experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems

Asset & Vendor Management

· Asset management and coordination with third-party resolver groups

· Patch and vulnerability remediation for network devices

· Security, accounting, and compliance management

Proactive Improvements & Coordination

· Identification of network issues and proactive resolution

· Collaboration with HQ IT teams and vendors to implement network changes

Data Room Network Connectivity

· Ensuring reliable network connectivity within local HQ IT data rooms

· Monitoring network devices and connectivity health within the data room environment

· Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime

· Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors