Compliance Project Manager
CartierSwitzerland9 days ago
Full-timeOther
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About the Role As part of the Omnichannel Operations Team, the Compliance Project Manager ensures that Cartier Switzerland maintains the highest boutique standards across all boutiques by driving compliance excellence, harmonizing procedures, and deploying efficient operational tools. This role is key in fostering a culture of compliance and continuous improvement, supporting both boutique and office teams in achieving operational excellence. Key Responsibilities
- Strengthen Expertise – Ensure Best-in-Class Compliance
- Develop and manage the Compliance Academy Learning Program, including the biannual certification for all Boutique teams.
- Design and implement a Compliance onboarding path for newcomers, ensuring full understanding of Cartier standards from day one.
- Provide expert support to Market Office functions on all compliance-related matters.
- Facilitate a Supportive & Collaborative Compliance Culture
- Maintain and regularly update our internal procedures, ensuring clarity, consistency, and ease of access.
- Coordinate and streamline communication between key stakeholders (Boutique Sales Associates, Operations, Boutique Management, Market Commercial team, Retail Back Office).
- Lead regular Boutique Mock Audits to identify gaps, share best practices, and propose actionable improvements.
- Coordinate boutique inventories, ensuring accurate execution, alignment with Maison standards and timely follow-up on discrepancies.
- Enable Tools for Efficient & Simplified Operations
- Contribute to the implementation and adoption of digital solutions improving compliance and operational effectiveness.
- Collaborate with HQ and Market teams to simplify and optimize internal processes, ensuring alignment with Maison guidelines. You Are Minimum 3–5 years in Retail Operations, Compliance, Financial Auditor Strong understanding of boutique operations and compliance processes. Excellent organizational and communication skills. Collaborative, structured, rigorous, proactive, and solution-oriented towards our boutique teams. Proficient in MS Office tools (especially PowerPoint and Excel) and SAP. Fluent in English; French or German is an asset. Available to start in December
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