Role: IT Support /System Engineer (for End User Computing Services)

Experience (Years): 3-12 Years

Language requirement for position:

• Excellent proficiency in English and Swedish language good communication & Interpersonal skills

Key Responsibilities:

• L2 Knowledge on Windows 11, M365, VDI & Network.
• Basic Knowledge on Intune, Networking, Printers & MAC would be an additional advantage.
• HP Laptops & Desktops. MAC OS with minimal volume of support.
• Good Knowledge on ITSM, Incident & Request module process will be an added advantage.

Key Qualities / Skills Required:

• Windows 11, Desktop & Laptops, M365 Services. Basic knowledge on Network & Printer management. Good to have knowledge on MAC.
• SCCM & Microsoft Endpoint Management (MS Intune).
• Networking Basics : Understanding of TCP/IP, DNS, DHCP, VPN, and remote connectivity tools.
• Incident Management Systems : Knowledge of ITSM tools like ServiceNow, TopDesk
• Communication Skills : Ability to explain technical issues in simple terms to non-technical users.
• Problem-Solving Mindset: Analytical thinking and ability to work under pressure.
• Time Management: Prioritizing multiple tickets and meeting SLAs.
• Microsoft Windows 11 Certification. ITIL would be an added advantage to understand the process.

Company Description:

Techaxis is a EU-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.

Equal Opportunities Employer:

Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.