About us ✨

Qoolize is a leading provider of A2P SMS, eSIM, Global Internet Access, and Voice solutions, empowering businesses of any size, in any location, to borderless communication. People are at the heart of everything we do, which is reflected in our human resources model, recruitment processes and culture.

About the role

Location: Wherever you are 🌍

Reporting to: Voice Director

What we offer

• Competitive salary package: Stay motivated with a salary that matches your skills and dedication
• Work-life harmony: An annual leave allowance of 25 vacation days plus public holidays (regardless of your location), and a remote work policy, giving you the freedom to find your ideal work-life balance
• Career progression: Learning and development budgets and programs that allow you to advance your skills, grow and pursue your dream career
• Culture: A dynamic work environment, and a talented and passionate team that thrives on pushing each other and celebrating successes together

What we expect from you

• Embrace, and contribute to our company culture and become a core part of our team
• Bring fresh perspectives and ideas to our projects and processes
• Approach challenges head-on and solve problems before they arise
• Communicate openly and transparently
• Grow with us and help us drive innovation

Job Requirements:

• 6-8 years of experience in telecommunications, minimum 3-5 years of account management experience is expected.
• Deep knowledge and understanding of relationship management are crucial, especially in a growing business within an established industry. Being sensitive to this environment’s unique challenges and dynamics would be best.
• Experience in contract negotiation for voice buying, interconnections, and bilateral agreements is required. It would be best to be skilled in navigating and optimizing these contractual arrangements.
• Excellent communication and interpersonal skills are essential for building and maintaining solid relationships with telecommunication providers.
• A creative and proactive approach to conflict resolution, problem-solving, mentoring, coaching, recognition, and performance management is expected. You’ll need to address challenges in a resourceful manner and provide guidance and support to team members.
• Strong verbal and written English communication skills are necessary to interact with various stakeholders effectively.
• A Bachelor’s Degree or equivalent years of experience is required to meet the educational qualification.

Responsibilities for this role include (but aren’t limited to):

• Leading the acquisition of new customers.
• Build and maintain strong relationships with key customers.
• Identify and implement opportunities for upselling and cross-selling.
• Collaborate with other departments for comprehensive solutions.
• Develop and implement sales plans and strategies.
• Setting and achieving ambitious sales goals.
• Develop retention strategies for existing customers.
• Address customer concerns and ensure satisfaction.
• Monitoring industry trends and analysing market dynamics. Provide accurate sales forecasts, insights on industry trends and competition.
• Aligning account strategies with overall business objectives.
• Monitor customer satisfaction and take proactive measures to address concerns.

Our recruitment process

Please note our recruitment process may vary depending on the role you’re applying for. While the below are our general steps, some positions may involve modified or additional stages.

Apply: Send us your application via LinkedIn or to [email protected]

Cultural Fit: Get to know our People and Culture team, discuss shared goals, learn more about our culture and vision, and find out if we’re a match

Case Study/Skill Assessment: Demonstrate your skills with a practical task. This is your opportunity to showcase your expertise!

Manager Interview: A final review with the hiring manager to ensure our expectations are aligned

Offer: We extend an offer to you and look forward to welcoming you on-board!