Senior Scrum Master

Salary: 190,400 PLN – 233,000 PLN per annum, plus company benefits

Location: Remote – Poland

Contract: Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Remote

Williams Lea seeks a Senior Scrum Master to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Senior Scrum Master plays a pivotal role in driving Agile maturity across the organization. This role mentors Scrum Masters and Agile practitioners, leads complex programs, and fosters a culture of continuous improvement.

The role champions Agile values, implement scaling frameworks, and support engineering excellence through DevOps practices. They will also influence change at the organizational level, removing impediments and enabling high-performing teams and continuous improvement.

Key responsibilities

• People Management & Development Lead, mentor, and manage a team of 4-5 Scrum Masters, supporting their career growth through regular 1-on-1s, performance reviews, and development plans.
• Drive all aspects of hiring, including recruitment, interviewing, and onboarding, to build a high-performing and diverse team.
• Cultivate a positive, inclusive, and psychologically safe team culture, managing morale, engagement, and addressing team dynamics.
• Manage team capacity, identify and mitigate risks, and communicate progress and blockers effectively to leadership and stakeholders.
• Scrum Master Leadership & Mentorship Guide and mentor Scrum Masters and Agile practitioners to elevate Agile capabilities.
• Manage cross-team coordination and resolve dependencies to ensure smooth delivery.
• Monitor and improve team metrics (velocity, cycle time, quality), identify patterns and improvement opportunities, and guide teams in achieving consistent, predictable delivery.
• Provide coaching, guidance, and feedback to junior and mid-level Scrum Masters, supporting their professional development and effectiveness
• Agile Coaching Drive Agile capability building and maturity across teams and departments through coaching, workshops, capability building, and best practice adoption.
• Influence senior stakeholders, product leadership, and management to adopt Agile mindsets.
• Guide Product Owners in backlog management, stakeholder engagement, value prioritization, user story creation, and maximizing product value delivery
• Implement and tailor Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale.
• Organizational Impact Identify and remove organizational impediments that hinder Agile adoption and team performance.
• Propose & apply change management strategies to support Agile transformation initiatives.
• Establish and lead communities of practice, facilitate knowledge sharing sessions, and create forums for continuous learning and collaboration across teams.
• Assess current agile practices, identify enhancement opportunities, design and implement improvements, and measure impact on team and organizational performance

Personal attributes

• Agile Leadership: Inspires and guides teams and individuals in Agile principles and practices.
• Stakeholder Management: Builds strong relationships and influences at all levels.
• Leadership: Inspires trust and motivates teams to achieve their best.
• Coaching & Mentoring: Develops others through feedback, guidance, and support.
• Change Management: Applies strategies to embed new ways of working and drive transformation.
• Problem Solving: Identifies and resolves cross-team and organizational impediments.
• Technical Acumen: Understands SDLC, DevOps, CI/CD, and engineering best practices.
• Communication: Facilitates clear, concise, and effective communication across teams and stakeholders.
• Continuous Improvement: Drives a culture of learning, experimentation, and process optimization.
• Scaling Agile: Implements and adapts scaling frameworks to suit organizational needs.
• Resilience: Manages ambiguity, adapts to change, and maintains focus under pressure.
• Reporting: Produces & understands Agile metrics, reporting tools, and dashboard creation and uses data to drive improvements.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 20 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Life Assurance

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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