Product Manager – Post-Booking Channels

Join Norse Coders And Revolutionize The Post-Booking Experience

Are you passionate about creating exceptional customer experiences and driving revenue growth? Do you thrive in cross-functional teams and enjoy digging deep into customer journeys to uncover opportunities? At Norse Coders, Norse Atlantic Airways' tech and innovation unit, we are redefining the future of aviation. This is your chance to shape how customers interact with us after booking their tickets, ensuring their journey is seamless while unlocking significant revenue potential.

Responsibilities And Duties

• Customer Journey Expertise: Analyze and deeply understand customer behavior and journeys post-booking to identify opportunities for revenue growth and improved experiences.
• Revenue Optimization: Develop strategies to increase revenue through post-booking channels, including app and web platforms, while ensuring customer satisfaction.
• Cross-Functional Collaboration: Work closely with developers, designers, and stakeholders to prioritize and deliver impactful features and solutions.
• Product Vision and Strategy: Define and communicate the vision and roadmap for post-booking channels, ensuring alignment with business objectives. Currently, post-booking touchpoints include web, CRM, mobile app and online check-in flow.
• Data-Driven Decision Making: Use insights from data and customer feedback to inform decisions and continuously improve product offerings.
• Agile Management: Act as the Product Manager in Agile Scrum ceremonies, managing the backlog and ensuring efficient delivery of features.
  
  

Qualifications And Experience

• Bachelor’s degree in Business, Economics, Computer Science, or a related field.
• 3+ years of experience in product management, preferably in e-commerce, travel, or related industries.
• Strong understanding of customer journeys and revenue drivers in post-booking contexts.
• Exceptional communication, collaboration, and leadership skills.
• Data-driven mindset with expertise in defining and tracking metrics to guide decisions.
• Technically inclined with the ability to translate business requirements into actionable tasks.
• Passionate about creating great customer experiences and driving business results.
• Nice-to-have: Airline experience
  
  

Why Join Norse Coders?

Joining Norse Coders means being part of a team that dares to think differently. We are a data-driven product organization that values exploration, creativity, and collaboration. If you are ready to take on the challenge of shaping the post-booking experience and driving revenue growth, we want to hear from you!

We offer

• The possibility of being part of a great team, working together to build one of the most exciting new airlines
• An informal and positive work environment
• Competitive benefits
  
  

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe.

They are:

• Be inclusive
• Take ownership
• Show kindness.
  
  

Deadline: 30th December - Applications will be evaluated on an ongoing basis.

About Norse Atlantic Airways

Norse Atlantic Airways makes low-cost, long-haul air travel possible, connecting Europe with the United States, Asia, and South Africa. The company was founded by CEO and major shareholder Bjørn Tore Larsen in March 2021. Norse has a fleet of 12 modern, fuel-efficient, and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles, Orlando, Cape Town, Bangkok, Phuket, Athens, London, Manchester, Rome, Oslo, Stockholm and Paris. The company's first flight took off from Oslo to New York on June 14, 2022.

This position is located at our head office in Arendal.

To get to know Arendal region better;

Here you find some nice information about Arendal and Southern part of Norway:

www.visitsorlandet.com

www.gotoarendal.com

www.welcomehub.no

Forside | Business Region Kristiansand (thisisagder.no)

If you have any questions about Norse or this position, please contact

Alf Lim, Chief Product Officer on mobile +4795139827

Please note: you have 2 days from submission to edit your cover letter before it can no longer be changed.