Application Support Specialist

Role: Application Support (Intermediate)

Location: Montreal, Quebec, Canada- 4days (Onsite / weeks)

Duration: 2 years contract

Requirements:

• IT feature team (Dev and Support) in front of a trading desk. You will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production. When you open your laptop, you’ll do a morning check to make sure Production is stable before the financial markets open.
• During the day you will maintain the user’s ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.
• Be ready to learn the key Production Support practices and gain financial expertise from experienced professionals.
• You will perform the evening check to ensure the Production is stable before Asian markets open.
• Support team understands the technology our products are built with, we provide better support.
• Require our team members to demonstrate a basic level of coding ability.
• To qualify for the role, you must be able to write an SQL query and pass a basic coding game in whatever technology you are familiar with.

Skill:

UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS and Banking (highly preferred).

Qualifications:

• 10+ years of experience working as an application support analyst
• Bachelor's degree in computer science, engineering, or equivalent job experience
• Track record of delivering continual improvements & automations