SUMMARY OF ROLE:

Responsible for leading and motivating the Direct Sales Unit (DSU) team to meet and exceed assigned Islamic banking sales targets. The role holder will drive new business acquisition, maintain high standards of customer service, and ensure compliance with the bank's internal policies and regulatory requirements. In addition to contributing individually to sales, the team leader is expected to manage, mentor, and support the performance and development of the sales representatives under their supervision.

KEY RESPONSIBILITIES:

• Lead the Islamic Direct Sales Unit to achieve assigned sales targets for retail Islamic banking products, particularly deposits.
  
• Proactively identify and approach prospective customers through field visits, referrals, and campaigns.
  
• Team Leadership and Development
  
• Supervise, support, and mentor the Direct Sales Representatives to enhance individual and team performance.
  
• Conduct daily team briefings, performance reviews, and on-the-job training to build skills and motivation.
  

Customer Relationship Management

• Maintain strong relationships with new and existing customers by ensuring a high level of service.
  
• Address customer inquiries and ensure prompt resolution of issues in line with service standards.
  

Sales Operations and Compliance

• Ensure all customer applications and sales activities are carried out in accordance with bank policies and regulatory requirements.
  
• Oversee the accuracy and completeness of submitted documentation and coordinate with relevant departments for processing.
  

Market Development and Promotion

• Represent the bank at external events and locations to promote Islamic banking products.
  
• Identify key sales locations and build partnerships with organizations to support sales efforts.
  

Reporting and Coordination

• Prepare and submit sales performance reports, client visit updates, and tracking dashboards to the Head of Islamic Direct Sales.
  
• Coordinate with internal departments such as Operations, Product, and Compliance to ensure seamless execution of sales processes.
  

Quality Assurance

• Monitor the quality of customer engagements conducted by the team and ensure adherence to service expectations.
  
• Implement corrective actions when service gaps or compliance risks are identified.
  
  
  

• Omani nationals only
• College Diploma in Business or a Bachelor’s Degree.
  
• Minimum of 5 years’ banking experience, including at least 1 year in a leadership or supervisory role within a sales team in the banking or financial services sector, preferably within Islamic banking.