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Network Administrator
Whitehall Resource currently require an experienced Network Administrator to work with a key client based in Warwick.
**Please note this requires 2 days onsite weekly and falls inside IR35**
Description:
This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.
• Capable of configuring CISCO LAN switches for the purpose of configuring IPT services
• Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
• Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
• Comprehensive understanding of SIP, SBC configuration and troubleshooting
• Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
• Understanding of MS Teams Phone Service, provisioning, and troubleshooting
• Capable of managing service requests and incidents through a Service Now resolver groups
• Experience managing telecom and network carriers/supplier delivery and SLAs
• Experience operating and troubleshooting call recording platforms such as Verint.
Preferred certifications:
• Cisco CCNP Collaboration
• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer
• ITIL Foundation
Key Skills
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