Network Support Engineer

The services under the Network Support tower shall include, but are not limited to, the following activities:

Monitoring & Incident Management

• 24x7 monitoring and Priority 1 (P1) support services
• Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests)
• Reactive and proactive Level 1 and Level 2 technical support

Network Operations & Administration

• Incident, Problem, Change, Configuration, and Availability Management
• Proactive monitoring of devices and environment using existing HQ tools
• Wi-Fi Access Point support using existing HQ tools
• Local firewall management including configuration, monitoring, rule updates, and coordination with security teams
• Experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems

Asset & Vendor Management

• Asset management and coordination with third-party resolver groups
• Patch and vulnerability remediation for network devices
• Security, accounting, and compliance management

Proactive Improvements & Coordination

• Identification of network issues and proactive resolution
• Collaboration with HQ IT teams and vendors to implement network changes

Data Room Network Connectivity

• Ensuring reliable network connectivity within local HQ IT data rooms
• Monitoring network devices and connectivity health within the data room environment
• Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime
• Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors