PLATFORM OPERATIONS ENGINEER

Location: Remote | Type: Contract

About Newpage Solutions

Newpage Solutions is a global digital health innovation company helping people live longer, healthier lives. We partner with life sciences organizations—including pharmaceutical, biotech, and healthcare leaders—to build transformative AI and data-driven technologies addressing real-world health challenges.

From strategy and research to UX design and agile development, we deliver and validate impactful solutions using lean, human-centered practices.

We are proud to be Great Place to Work® certified for three consecutive years, hold a top Glassdoor rating, and were named among the "Top 50 Most Promising Healthcare Solution Providers" by CIO Review.

As a remote-first company, we foster creativity, continuous learning, and inclusivity, creating an environment where bold ideas thrive and make a measurable difference in people’s lives.

Newpage looks for candidates who are invested in long-term impact. Applications with a pattern of frequent job changes may not align with the values we prioritize.

Your Mission

We are seeking a skilled Platform Operations Engineer to provide technical support and operational management for an internal developer platform. This AWS-based infrastructure enables teams to design, build, and deploy complex web applications, serverless microservices, and integrated solutions for critical marketing websites and applications.

The successful candidate will serve as a key technical resource providing L2/L3 support, managing AWS infrastructure, and ensuring platform reliability and performance. This role requires hands-on experience with AWS services, strong troubleshooting abilities, and the capacity to work independently while coordinating across development teams.

What You’ll Do

• You will provide comprehensive technical support for the platform and its associated microservices, including triaging support tickets, analyzing issues to determine root causes, and developing fixes when code changes are required.
• Your work will involve creating and maintaining support documentation, work instructions, and FAQs to enable platform users and ensure knowledge continuity.
• As the operational owner of AWS infrastructure, you will manage and maintain services including ECS clusters, Lambda functions, CodeBuild projects, S3 buckets, Route53, and CloudFormation stacks.
• You'll apply security patches and configuration changes, perform platform-level patching with appropriate downtime management, and optimize AWS resources for cost efficiency through proper tagging and monitoring.
• Working with Infrastructure as Code using CloudFormation and Terraform, you'll deploy new platform versions and manage Docker container images through CI/CD pipelines.
• Your technical operations responsibilities include monitoring platform health using CloudWatch and Kibana, managing authentication and access controls, coordinating with development teams on enhancements, and troubleshooting connectivity issues between integrated systems.
• You'll work extensively with GitHub repositories, CodeBuild projects, and deployment workflows to maintain the platform's reliability.
• You'll work in a multi-account AWS environment using Infrastructure as Code (CloudFormation, Terraform, AWS SAM), containerization (Docker, ECS), and CI/CD tools (CodeBuild, GitHub Actions).
• The technology stack includes Python, PHP/Laravel, and JavaScript/Node.js, with version control through GitHub and monitoring via CloudWatch and Kibana.

What You Bring

• Strong demonstrable experience with AWS services is essential, particularly ECS, Lambda, EC2, S3, RDS, VPC, Route53, CloudFront, ALB, CodeBuild, CodePipeline, CloudFormation, Systems Manager, CloudWatch, IAM, WAF, Security Groups, and ACM.
• You must have proven experience supporting production applications built on AWS infrastructure.
• Experience with Infrastructure as Code tools (CloudFormation, Terraform) and containerization technologies (Docker, ECS) is required.
• You should have a strong understanding of CI/CD pipelines, DevOps practices, and Git version control.
• Excellent troubleshooting abilities, documentation skills, and the capacity to manage multiple priorities independently are critical for success in this role.
• Good to have Development experience with Python for automation and scripting is highly valued, as is experience with PHP and Laravel framework.
• Familiarity with GitHub Actions, Composer, npm package management, and API integration patterns will enable you to be more effective.
• Experience in pharmaceutical or regulated industries and understanding of security best practices and compliance requirements are advantageous.

What We Offer

At Newpage, we’re building a company that works smart and grows with agility—where driven individuals come together to do work that matters. We offer:

• Flexible, remote-first work – Choose where you work best while staying connected to a global, collaborative team.
• A people-first culture – Supportive peers, open communication, and a strong sense of belonging.
• Smart, purposeful collaboration – Work with talented colleagues to create technologies that solve meaningful business challenges.
• Balance that lasts – We respect your time and support a healthy integration of work and life.
• Room to grow – Opportunities for learning, leadership, and career development, shaped around you.
• Meaningful rewards – Competitive compensation that recognizes both contribution and potential.

Ready to Apply?

Let’s build the future of health together. Apply below or reach out to [email protected] with any questions.