Product Manager, User Governance, Platform Responsibility

Responsibilities
About the Team
Our team is responsible for delivering transparent, fair, and user-friendly safety experiences across the platform. Our work includes protecting creators from impersonation and mismoderation, and improving key user journeys such as enforcement transparency, education, reporting, and appeals. We aim to ensure that safety measures are effective, consistent, and trusted by all users.

Responsibilities
- Define and execute product strategy for creator protection and safety experiences, with a focus on transparency, fairness, and usability.
- Build intuitive workflows for reporting, appeals, and creator education to strengthen trust in platform safety.
- Collaborate with cross-functional partners (engineering, design, operations, policy, and data science) to develop scalable solutions.
- Establish clear success metrics, evaluate user feedback, and use data insights to continuously optimize the safety experience across user journeys.
- Lead cross-team discussions to ensure alignment and timely delivery of high-impact projects.

Qualifications
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience.
- 3+ years of product management in Internet companies, or related experience. Have a deep understanding of internet products, strong execution ability, and good stress resistance.
- Strong user-centered mindset with proven ability to translate complex safety needs into simple, intuitive experiences.
- Excellent communication and collaboration skills with cross-functional teams.
- Analytical and structured problem-solving skills.

Preferred Qualifications
- Experience in trust & safety, content moderation, or creator experience.
- Familiarity with enforcement workflows (e.g., reporting, penalties, appeals).
- Background in designing user education or transparency features.
- Passion for empowering creators and enhancing platform trust.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​