UX/UI Designer
Best Job ToolUnited Kingdom3 days ago
Full-timeRemote FriendlyDesign
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About The Company
OnTrack Retail is a leading provider of innovative digital solutions for the transportation industry, specializing in rail ticketing and station experience enhancements across the UK. Our platform seamlessly integrates technology with human journeys, empowering train operating companies to deliver efficient, user-friendly services. With a focus on modernizing travel and improving customer engagement, we develop white-label applications serving hundreds of thousands of travelers daily, alongside cutting-edge tools that transform station environments. Our commitment to excellence, innovation, and user-centric design positions us at the forefront of transportation technology, fostering a culture of collaboration, agility, and continuous improvement.
About The Role
We are seeking a talented UX/UI Designer to join our dynamic team in London. In this role, you will be instrumental in shaping the user experience across multiple products, ensuring that our digital interfaces are intuitive, accessible, and aligned with our strategic vision. As a key contributor, you will lead design initiatives from concept through execution, collaborating closely with engineering, product management, and research teams to deliver compelling user experiences. Your work will directly impact millions of travelers and station users, helping to make their journeys simpler, smarter, and more human-centric. The ideal candidate will bring a blend of strategic thinking, creative flair, and technical proficiency to craft designs that are both aesthetically pleasing and highly functional.
Qualifications
The successful candidate will possess a minimum of four years of experience designing digital products, particularly for high-traffic applications used by over 50,000 users daily. A strong portfolio demonstrating UX expertise, elegant user flows, and high-quality UI craftsmanship is essential. Experience working within complex, data-rich environments or multi-brand platforms will be highly valued. Proficiency in Figma and familiarity with contemporary design and prototyping tools are required. Candidates should have hands-on experience with user research, usability testing, and leveraging data insights to refine designs. Knowledge of accessibility standards such as WCAG and inclusive design principles is crucial. Excellent communication skills, stakeholder influence, and a proactive approach to collaboration are vital. Bonus points are awarded for experience in travel, e-commerce, or financial services sectors.
Responsibilities
At OnTrack Retail, we believe in fostering a supportive and flexible work environment. Our hybrid working model offers the flexibility of spending two days a week in our centrally located London office, just a short walk from London Bridge. We provide a comprehensive benefits package including 25 days of annual leave, with an additional day for each year of service (up to 30 days). Employees enjoy private medical and dental insurance through Vitality, along with a free gym membership at Fitness First. Our team members can work abroad for up to 30 days annually, offering opportunities for international experiences. We also allocate a dedicated learning and development budget to support your professional growth, along with schemes such as Cycle to Work. Competitive salary reviews are conducted annually, ensuring your compensation reflects your contributions and expertise.
Equal Opportunity
OnTrack Retail is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and experiences enrich our team and drive innovation. We welcome applications from candidates of all backgrounds, regardless of race, gender, age, disability, sexual orientation, religion, or other protected characteristics. Our hiring practices are transparent and equitable, ensuring equal opportunity for all qualified applicants. We strive to create a work environment where everyone feels valued, respected, and empowered to contribute their best.
OnTrack Retail is a leading provider of innovative digital solutions for the transportation industry, specializing in rail ticketing and station experience enhancements across the UK. Our platform seamlessly integrates technology with human journeys, empowering train operating companies to deliver efficient, user-friendly services. With a focus on modernizing travel and improving customer engagement, we develop white-label applications serving hundreds of thousands of travelers daily, alongside cutting-edge tools that transform station environments. Our commitment to excellence, innovation, and user-centric design positions us at the forefront of transportation technology, fostering a culture of collaboration, agility, and continuous improvement.
About The Role
We are seeking a talented UX/UI Designer to join our dynamic team in London. In this role, you will be instrumental in shaping the user experience across multiple products, ensuring that our digital interfaces are intuitive, accessible, and aligned with our strategic vision. As a key contributor, you will lead design initiatives from concept through execution, collaborating closely with engineering, product management, and research teams to deliver compelling user experiences. Your work will directly impact millions of travelers and station users, helping to make their journeys simpler, smarter, and more human-centric. The ideal candidate will bring a blend of strategic thinking, creative flair, and technical proficiency to craft designs that are both aesthetically pleasing and highly functional.
Qualifications
The successful candidate will possess a minimum of four years of experience designing digital products, particularly for high-traffic applications used by over 50,000 users daily. A strong portfolio demonstrating UX expertise, elegant user flows, and high-quality UI craftsmanship is essential. Experience working within complex, data-rich environments or multi-brand platforms will be highly valued. Proficiency in Figma and familiarity with contemporary design and prototyping tools are required. Candidates should have hands-on experience with user research, usability testing, and leveraging data insights to refine designs. Knowledge of accessibility standards such as WCAG and inclusive design principles is crucial. Excellent communication skills, stakeholder influence, and a proactive approach to collaboration are vital. Bonus points are awarded for experience in travel, e-commerce, or financial services sectors.
Responsibilities
- Lead the UX/UI design efforts across various product domains, defining and executing a cohesive vision for user experience.
- Create comprehensive design artifacts, including user journeys, wireframes, prototypes, and detailed specifications that clarify complex problems.
- Work closely with engineering teams to ensure seamless implementation, maintaining design integrity throughout the development process.
- Utilize analytics, user research, and usability testing to inform and validate design decisions, ensuring data-driven improvements.
- Translate business requirements and user insights into elegant, practical design solutions that enhance user satisfaction.
- Design and execute A/B testing initiatives to validate hypotheses, optimize user flows, and measure impact.
- Develop assets and specifications that support efficient, consistent development and facilitate smooth hand-offs.
- Champion accessibility and inclusive design principles, ensuring products are usable by all customers regardless of abilities.
- Continuously evaluate and refine user journeys through qualitative feedback and quantitative data analysis.
- Contribute to evolving and scaling the company’s design system, ensuring consistency across multiple brands and platforms.
- Stay informed about emerging trends, tools, and technologies in UX/UI design, sharing insights with the team to foster innovation.
- Bring a user-centered mindset and fresh perspectives to all design projects, driving innovation and excellence in user experience.
At OnTrack Retail, we believe in fostering a supportive and flexible work environment. Our hybrid working model offers the flexibility of spending two days a week in our centrally located London office, just a short walk from London Bridge. We provide a comprehensive benefits package including 25 days of annual leave, with an additional day for each year of service (up to 30 days). Employees enjoy private medical and dental insurance through Vitality, along with a free gym membership at Fitness First. Our team members can work abroad for up to 30 days annually, offering opportunities for international experiences. We also allocate a dedicated learning and development budget to support your professional growth, along with schemes such as Cycle to Work. Competitive salary reviews are conducted annually, ensuring your compensation reflects your contributions and expertise.
Equal Opportunity
OnTrack Retail is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and experiences enrich our team and drive innovation. We welcome applications from candidates of all backgrounds, regardless of race, gender, age, disability, sexual orientation, religion, or other protected characteristics. Our hiring practices are transparent and equitable, ensuring equal opportunity for all qualified applicants. We strive to create a work environment where everyone feels valued, respected, and empowered to contribute their best.
Key Skills
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