Product Manager- Digital Support & AI
AqileaSweden2 days ago
Full-timeProduct Management, Marketing
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Company Description
We are a consulting company with a bunch of tech-savvy and happy people!
We love technology, we love design, and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where every individual is highly valued.
With us, everyone can be themselves while respecting others for who they are. We believe that when an amazing mix of people come together and share their knowledge, experiences, and ideas, we can help our clients on a completely different level.
We are looking for someone who can start immediately and wants to grow with us!
With us, you have great opportunities to make real progress in your career and the chance to take on significant responsibility.
Job Description
We’re reinventing customer service—and we’re looking for an experienced Product Manager to help lead that transformation. In this role, you’ll shape digital-first support experiences powered by self-service, GenAI chatbots, AI agents, and Agentic AI, enabling customers to resolve issues effortlessly while ensuring human experts are there when they’re needed most.
What You’ll Do
Start date: ASAP
Mode of Work: Onsite
Location: Stockholm
Form of employment: Full-time until further notice, we apply 6 months probationary employment.
We interview candidates on an ongoing basis, do not wait to submit your application.
We are a consulting company with a bunch of tech-savvy and happy people!
We love technology, we love design, and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where every individual is highly valued.
With us, everyone can be themselves while respecting others for who they are. We believe that when an amazing mix of people come together and share their knowledge, experiences, and ideas, we can help our clients on a completely different level.
We are looking for someone who can start immediately and wants to grow with us!
With us, you have great opportunities to make real progress in your career and the chance to take on significant responsibility.
Job Description
We’re reinventing customer service—and we’re looking for an experienced Product Manager to help lead that transformation. In this role, you’ll shape digital-first support experiences powered by self-service, GenAI chatbots, AI agents, and Agentic AI, enabling customers to resolve issues effortlessly while ensuring human experts are there when they’re needed most.
What You’ll Do
- Own the product vision for next-generation digital support, leading initiatives from discovery through delivery and iteration.
- Translate customer pain points and business needs into clear product requirements, roadmaps, and prioritization frameworks.
- Collaborate cross-functionally with UX, Engineering, Analytics, and business partners to launch seamless, intuitive support experiences.
- Define and monitor success metrics such as deflection rate, CSAT, resolution time, and chat adoption—continually optimizing through experimentation.
- Drive data-informed decision-making, using customer insights, A/B tests, and analytics to refine and evolve the product.
- Champion continuous improvement, ensuring both the customer experience and the team’s ways of working evolve as we scale.
- Experienced Product Manager with a strong digital background—ideally in retail, AI, customer service, or related domains.
- A clear communicator and natural collaborator who thrives in cross-functional, fast-moving environments.
- Customer-obsessed, with a sharp ability to identify real problems and prioritize meaningful outcomes.
- Analytical and data-informed, comfortable using metrics and insights to guide decisions.
- Adaptable, curious, and proactive—motivated to explore new technologies and smarter ways of elevating the support experience
Start date: ASAP
Mode of Work: Onsite
Location: Stockholm
Form of employment: Full-time until further notice, we apply 6 months probationary employment.
We interview candidates on an ongoing basis, do not wait to submit your application.
Key Skills
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