Job description:

We are transforming customer service, and we’re looking for an experience Product Manager to help lead the way. You’ll drive digital-first support powered by self-service tools, Gen AI chatbots, AI agents, and Agentic AI - making it easier for customers to help themselves while reserving human support for the moments that matter most.

What you’ll do:

• Shape the next-generation support experience, from discovery to delivery and iteration.
• Translate customer and business needs into clear product requirements and priorities.
• Collaborate with UX, engineering, analytics, and stakeholders to launch seamless digital experiences.
• Define, track, and optimize key success metrics like deflection rate, CSAT, and chat adoption.
• Use experimentation and customer insights to inform strategic decisions and product improvements.

Who you are:

• Experienced Product Manager with a digital background, ideally in Retail, AI or customer support.
• Strong communicator and collaborator who thrives in cross-functional teams.
• Customer-focused problem-solver with a data-informed mindset and ability to prioritize impact.
• Comfortable with ambiguity, agile processes, and continuous improvement.
• Curious and proactive—always looking for smarter ways to serve customers and enhance the team’s ways of working.

Why you’ll love it:

You’ll join a global, cross-functional team dedicated to delivering exceptional digital support. You’ll work with diverse expertise in Product Design, Analytics, and Engineering, shaping a service that sets the standard for digital customer experience.