Technical Support Engineer

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

The telephony solution support service comprises the provision of specialized technical support, from the first to the last level (Vendor), to the Telephony Outsourcing environment, including: all administration and management of IP and TDM telephony infrastructure. All supported solutions have on-premises components.

This is a 12x36 day shift position (08:00 AM – 08:00 PM). You will work for 12 hours and off for 36 hours.

Responsibilities

• Carry out necessary configurations to handle faults, provide telephony facilities, routing, and other needs in IP, TDM and Hybrid Telephony system equipment from various manufacturers.
• Carry out configurations, tests, parameter adjustments and other necessary interventions and coordinate activities that require action by PETROBRAS' local support teams on Gateways, ATAs and IP phones
  
  

Requirements

• Bachelor or postgraduate degree in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
• Maximum 3 years of professional experience in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
• Native Portuguese and Intermediary English
  
  

Additional Preferred Skills

• Technical knowledge in private telephony, with knowledge in TDM and VOIP.
• Training or experience in Unify products, including OpenScape Voice, SBC and OSB.
• Voice over Cisco router
• Damovo / Ericsson
• Astra
• ITIL v3 Foundation or higher
  
  

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.