Are you an IT student with a passion for using cutting-edge AI to transform how people interact with their financial data? We’re looking for a Customer Support Specialist for a part-time position (60–80%) to join our fintech team. Do you speak Norwegian? That’s a big plus.

As a Technical Support Engineer, you will support our business customers as part of the Tech Team. You will be responsible for delivering high-quality support to clients and end users working with Neonomics products, helping them resolve technical issues and get the most value from our solutions.

Do you speak Norwegian?That’s a strong advantage.

Within your role you will:

• Be the first line support contact with our customers, helping them solve issues and be successful with the Neonomics products. You will mostly communicate via a ticketing system and occasionally over calls.
• Troubleshoot to find the root cause of an issue, identify bugs and, if needed, collaborate with R&D to solve customer issues.
• Assist our product and tech team with triaging requests and prioritization of customer-related bugs and feature requests.
• Communicate with banks regarding technical issues.
• Create and improve the customer and end-user resources that Neonomics offers.
• Work in collaboration with stakeholders in Tech, Product and Commercial to consistently deliver a high-quality customer experience in all stages of the customer life cycle.
• Be responsible for shaping, developing, and improving customer support processes.

Qualifications:

• Solid understanding of APIs, including how they function and integrate within systems.
• Familiarity with HTTP protocols, including the concepts of requests (for example GET, POST) and responses, and how data is exchanged between clients and servers.
• Ability to interpret and work with JSON payloads, headers, and status codes.
• Knowledge of RESTful principles and experience with API documentation tools (for example Postman).
• Basic troubleshooting skills for API-related issues, including analyzing logs and response codes.
• Experience in customer-facing roles.
• Proficiency in English both written and spoken.
• Problem-solving skills.
• It is also an advantage if you have experience within banking and have basic knowledge of the PSD2 directive.
• Must have a valid Norwegian work permit

Personal qualities:

We are looking for someone who gains energy from talking and collaborating with people both internally and externally. You consider yourself highly organized and dependable person with excellent interpersonal and communication skills.

WHY WORK IN NEONOMICS?

In addition to having a good work environment with a lot of humor and social happenings, we can offer the following:

• A start-up environment with a horizontal structure where your voice is important and is heard.
• A diverse and inclusive environment, with nationalities from all around the world.
• The coolest office in town with a rooftop terrace, delicious canteen, private gym, restaurants, shops and bicycle parking.
• A relaxed working environment with an informal dress code and flexible working hours.
• Competitive salary and insurance.