Desktop Support Specialist

Desktop Support Technician – Executive Level

📍 Location: Geneva, Switzerland

🕒 Employment Type: Full-time (40 hours/week + occasional paid overtime)

About the Role

We are looking for an experienced Desktop Support Technician to provide high-level IT support to senior executives and business users in a fast-paced, global financial environment. This role involves delivering personalized, responsive, and professional technical assistance across multiple sites in Switzerland.

Key Responsibilities

• Provide specialized desktop and end-user technology support for senior executives and staff.
• Manage and troubleshoot:
• Trading applications & Market Data tools
• Microsoft Office Suite, Outlook, and collaboration tools
• Mobile devices (iOS, Android)
• Video conferencing systems (Zoom, etc.)
• Printing solutions and telecommunication setups
• Coordinate with internal IT teams and third-party vendors to resolve issues promptly.
• Maintain accurate ticketing and reporting in ServiceNow.
• Offer remote assistance for executive travel and critical business periods.

What We’re Looking For

• Experience: 3–5 years in IT support (desktop/end-user technology).
• Technical Skills: Advanced knowledge of:
• Windows/Mac environments, VDI
• Cisco VOIP phones
• Market Data products
• Mobility solutions
• Soft Skills: Exceptional communication, professionalism, adaptability, and client-focused approach.
• Languages: English (mandatory); French (a plus).
• Education: Bachelor’s degree in a technical discipline or equivalent experience/certifications.

Why Join?

You’ll be part of a dynamic team supporting critical business operations in a global financial setting. This is an opportunity to work with cutting-edge technology and provide executive-level support where precision and professionalism matter most.