At Hoxhunt, we're on a mission to empower individuals and organizations to defend themselves against cyber threats. We believe that effective defense requires not only cutting-edge technology but also the expertise and dedication of exceptional individuals like you. If you're passionate about cybersecurity, technical support and thrive in challenging environments, read on!

Hoxhunt is a rapidly growing company dedicated to providing top-notch cybersecurity solutions. Our support approach prioritizes quality, ensuring that every customer receives unparalleled support and guidance. As a Technical Support Engineer, you'll play a critical role in safeguarding our customers' digital assets.

Responsibilities

Technical Support & Troubleshooting

• Provide high-quality support to customers, with a focus on investigating and resolving complex technical issues.
• Troubleshoot integration-related challenges between our platform and other third-party solutions.
• Assist customers in diagnosing and resolving issues related to email infrastructure, including deliverability and security concerns.
• Troubleshoot identity and access management issues, including identity providers (IdPs) and authentication workflows.

Cross-Functional Collaboration & Process Improvement

• Participate in initiatives to develop and improve support solutions that enhance customer self-service and operational scalability.
• Work closely with our development and product teams to escalate and resolve customer-reported issues, providing valuable insights for product improvement.
• Collaborate with customer success team to ensure seamless customer experience.
• Be the go-to-person for the DACH/Central Europe market.

What We’re Looking For

• Excellent written and spoken communication skills in German and English, with the ability to explain complex technical concepts clearly
• Prior experience in a technical support role
• Prior experience in a software company
• Strong troubleshooting skills
• Understanding of email infrastructure and security

Expectations for the First 90 Days

First 30 Days

• Gain a deep understanding of our product, integrations, and key use cases.
• Shadow team members to observe best practices in technical troubleshooting.
• Begin handling standard support requests independently.

First 60 Days

• Dive deeper into our product's technical intricacies, expanding your knowledge base and troubleshooting capabilities.
• Take on more challenging support tickets independently, showcasing your ability to tackle complex technical issues.
• Identify opportunities for process optimization and efficiency gains within the support team, actively participating in discussions and initiatives.

First 90 Days

• Establish yourself as a go-to resource for both customers and internal teams, leveraging your expertise to drive meaningful impact.
• Consistently deliver exceptional support experiences, going above and beyond to exceed customer expectations and foster long-term satisfaction and loyalty.

Compensation & Location

• Salary Range: 3800-4200 €/month
• Location: This role is based in Helsinki, Finland. We work in a hybrid work setting.

Why Join Us?

Growing industry. Cybersecurity is one of the fastest-growing industries, driven by constant technological advancements. Stay ahead at the forefront of industry trends and help organizations navigate the evolving landscape of cyber threats.

Collaborative culture. Join a supportive, collaborative, and positive team environment where your contributions are valued, and your ideas are encouraged.

Impactful work. Play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.

Continuous growth. Access ongoing opportunities for learning and professional development, with ample room for growth within our dynamic organization.

Our recruitment process

1. Interview with our Talent Acquisition (30 min)
2. Interview with our Hiring Manager (60 min)
3. Technical Interview (45 min)
4. Panel interview (45 min)

Due to holiday season, we will start with the interviews from week 2, 2026 onwards.

If you're ready to take on the challenge of complex support cases and making a meaningful impact in cybersecurity, we want to hear from you. Apply now and join us in defending the digital world!

Hoxhunt in a Nutshell

Hoxhunt was founded in 2016 by four visionaries. Today, we are a team of 200+ amazing Hoxhunters advancing one of the hottest scale-up companies in the human risk management category, with locations in Finland and the United States. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years. Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many many more publications.