Company Description

Pistachio is a fast-growing cyber security company helping organizations across the world reduce human cyber risk. We work closely with IT and cyber security specialists to deliver a SaaS platform that empowers employees to become the strongest line of defense against cyber threats. With a strong focus on customer outcomes, long-term partnerships, and practical security education, Pistachio supports hundreds of companies in building a more resilient security culture.

Job Description

We are looking for a Customer Success Manager to join our Oslo-based team and help drive value for our growing customer base. In this role, you will manage a portfolio of customers, ensure successful onboarding and adoption of our SaaS platform, and act as a trusted advisor to key stakeholders.

This is a hands-on role suited to someone who enjoys working at the intersection of technology, business, and customer relationships.

Key responsibilities include:

• Managing and nurturing multiple customer accounts simultaneously
• Driving onboarding, adoption, retention, and long-term customer success
• Acting as the main point of contact for customers, from implementation to renewal
• Collaborating closely with cyber security specialists, sales, and product teams
• Identifying upsell, expansion, and value-creation opportunities
• Running structured customer meetings and success reviews

Ideal Candidate

We are looking for someone who is commercially minded, tech-savvy, and customer-focused.

You ideally have:

• At least 1 year of experience in Customer Success or Account Management within a SaaS or tech company
• Strong business acumen and the ability to understand customer goals and challenges
• Comfort working with SaaS products and technical stakeholders
• Excellent organizational skills and the ability to manage multiple accounts effectively
• Fluency in English (spoken and written); additional languages are a strong bonus
• A minimum of a Bachelor’s degree
• Strong communication skills and a proactive, solution-oriented mindset

Experience within cyber security, IT, or compliance-focused environments is an advantage, but not a requirement.

Job Perks

• A modern Oslo office with an on-site canteen
• Hybrid working model after onboarding
• Discounts at selected hotels and gyms in Oslo, available year-round
• The opportunity to work closely with cyber security specialists in a growing SaaS company
• A collaborative, ambitious environment with room for personal and professional growth