Position: Digital Learning Designer

Date: December 2025

Department: Customer Excellence - Enablement

Reports to: Lead, Customer Enablement

Employment Type: Full-time

Location: Melbourne office 2-3 days a week

Workplace Type: Hybrid

Who we are

Rosterfy is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. We exist to connect communities to events and causes they are passionate about.

Used by over 3 million volunteers across 26 different countries, Our SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.

Headquartered in Melbourne, Australia, with offices in Sydney, London, Dallas, Denver & New York, our vibrant, inclusive and passionate global team is driven to unite the world around volunteering.

Why you want to work with us

🚀 Rapid Growth: Rosterfy is a rapidly expanding company, doubling in size every year. Backed by top investors, Rosterfy is on a rocket ship trajectory, set for incredible growth and success.

🌏 Global Impact: We are reshaping volunteering globally and have an ambitious goal to redefine what it means to be a volunteer. Work with us, and be certain that you will make an impact.

❤️ Well-liked: with 4.5 stars on Capterra, 4.4 stars on G2, and winners of various awards, we are well liked by clients and recognised for our exceptional service and innovative solutions.

🏆 Awesome clients: We've been the volunteer management platform for 7 consecutive Super Bowls, Lifeline, & Oxfam amongst many other happy clients across 26 countries.

💸 Competitive salary: We offer a competitive salary commensurate with experience and qualifications, along with comprehensive benefits.

Check out our Employee Value Proposition slide deck here!

Rosterfy Employee Value Proposition

About The Role:

The Digital Learning Designer plays a key role in scaling Rosterfy’s digital learning ecosystem, empowering customers, partners and internal teams to adopt the platform confidently and effectively.

Collaborating with the Product and Customer Excellence (CE) teams, you will create accurate, release-aligned learning content that minimises onboarding friction and improves customer adoption.

Success in this role is measured by:

• High engagement: Strong learner engagement and completion rates across all learning programs.
• Stakeholder satisfaction: Positive feedback from learners, Subject Matter Experts (SMEs) and the Customer Excellence team.
• Content excellence: Timely delivery of accurate, high-quality learning content and assets.
• Academy growth: Measurable contribution to the launch and evolution of the Rosterfy Academy.

Key Responsibilities

• Translate complex product functionality into intuitive, learner-friendly content by applying instructional and UX design best practices.
• Write and maintain accessible learning content for both technical and non-technical audiences, ensuring alignment with the latest platform updates, UI changes and best-practice workflows.
• Create and maintain digital learning assets such as videos, screen walkthroughs, interactive modules, knowledge base articles, infographics and quizzes.
• Work with Customer Enablement leadership to ensure strong Learning Management System (LMS) governance and effective day-to-day operations including content versioning, enrolments, reporting and data hygiene.
• Collaborate cross-functionally with Product, SMEs and Customer Excellence teams to develop accurate, feature-aligned content that is continuously optimised based on learner feedback and engagement data.
• Conduct regular reviews to ensure content recency and consistency in tone, structure and instructional value.
• Contribute to building the long-term Rosterfy Academy learning ecosystem, including certifications and structured learning pathways.
• Support competency development across internal roles through the creation of structured, reusable learning materials.

Required Skills & Experience

• Experience in end-to-end instructional design and digital content development.
• Ability to translate complex technical concepts into simple, engaging learning content.
• Strong writing and editing skills with exceptional attention to detail.
• Experience administering LMS platforms and producing digital learning assets using tools such as Rise, Canva, Camtasia or equivalents.
• Comfortable working cross-functionally and managing multiple projects in a fast-paced SaaS environment.

Highly regarded:

• Experience leveraging GenAI tools to accelerate content production, applying critical evaluation and adhering to organisation AI policy.
• Experience designing learning experiences for software or technical products.
• Exposure to Customer Success, Delivery or Support environments in SaaS.
• Understanding of accessibility standards (WCAG) and microlearning strategies.

EEO Statement:

Rosterfy is an equal opportunity employer committed to building a diverse and inclusive team. We know that underrepresented groups — including women and people from marginalized backgrounds — are less likely to apply unless they meet every requirement. If you’re excited about a role but don’t tick every box, we encourage you to apply anyway. We’re all about potential, growth, and finding the right people to join us on our mission.

Remuneration and Benefits Package (AUS)

• Competitive salary offering
• Paid time off to participate in volunteering activities
• Referral bonuses and recognition programs