At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

About the role

In this role, you will oversee and drive the implementation of Bank-wide transformation initiatives. The role encompasses defining and executing the Strategic Outsourcing roadmap, including planning, delivery, and performance monitoring across business and enablement functions. You will work closely with internal teams and external partners to ensure seamless integration of the new operating model.

What You’ll Be Doing:

• Lead the oversight and implementation of Bank-wide Transformation initiatives under the COO’s office.
• Drive Strategic Outsourcing Strategy, including planning, execution, and monitoring progress across business and enablement functions.
• Consolidate and optimize processes to deliver cost and headcount efficiencies, ensuring seamless integration of the new operating model.
• Manage Shared Services Center delivery, including governance, training, and operating model implementation.
• Execute automation and digitization projects to enhance operational efficiency and customer experience.
• Develop and monitor governance frameworks for outsourcing/offshoring, ensuring compliance with CBUAE regulations.
• Liaise with internal teams and external vendors for system implementation and premises co-location.
• Identify synergies across programs and continuously explore digitization opportunities to improve service levels.

What We’re Looking For:

• Education: MBA or equivalent professional degree. Certified Agile or Scrum Master.
• Experience: Minimum 10 years in banking program management with 3–5 years in outsourcing/offshoring initiatives.
• Proven track record in organizational transformation, digital adoption, and managing large, distributed teams.
• Industry: Knowledge of banking and financial services.
• Strong understanding of CBUAE regulatory frameworks.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.

Skills:

• Strategic Thinking & Execution: Ability to design and implement transformation and outsourcing strategies.
• Project Management: Expertise in governance, controls, and E2E delivery
• Stakeholder Management: Influence and collaborate with senior internal and external stakeholders.
• Analytical & Financial Acumen: Skilled in cost-benefit analysis and KPI-driven performance tracking.
• Change Management & Digitization: Experience in lean methodologies and automation initiatives.
• Communication & Leadership: Build partnerships, drive accountability, and inspire teams.