User Experience Designer

Role: UX Conversation & Agentic Designer

Location: Brussels- Hybrid

Languages: English & French or Dutch

Daily Rate: 450-500 euros

We are seeking a highly motivated and skilled UX Conversation & Agentic Designer to join our client that is in the Telecom sector.

Responsibilities:

• Design and optimize conversational flows for chatbots, voice assistants, and multimodal interfaces
• Create and maintain conversation design systems, dialogue patterns, and reusable components
• Develop AI personas, tone-of-voice guidelines, and interaction principles
• Design natural, multi-turn conversations across chat and hybrid channels
• Define agentic flows where AI detects intent, collaborates with humans, and proactively resolves issues
• Prototype and test conversational experiences to refine clarity, empathy, and efficiency
• Conduct user research and usability testing for conversational interfaces
• Collaborate closely with AI/ML teams to improve intent detection and natural language understanding
• Partner with Business and UX Service Designers to embed conversational touchpoints into end-to-end journey systems
• Design inclusive conversational experiences that work across diverse user groups
• Create and maintain conversation maps, user journeys, and service documentation
• Define success metrics and use analytics and KPIs to continuously improve conversational performance

Experience:

• 3+ years of experience designing conversational interfaces, chatbots, or AI-driven experiences
• Hands-on experience with tools such as Voiceflow, Botpress, Dialogflow, or similar platforms
• Strong writing, copy, and interaction design skills with sensitivity to tone, context, and emotion
• Solid UX fundamentals and the ability to translate complex technical logic into intuitive user experiences
• Experience working with AI-powered products or assistants, preferably in enterprise environments
• Comfort working with data, KPIs, and feasibility assessments
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Experience coaching or guiding product and design teams

If you are a passionate and dedicated IT Professional looking to join a dynamic and innovative organization, we encourage you to apply