Roles and Responsibilities)

The User Experience Senior Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally and to provide guidance on areas such as User Interface Design (UI), Information Architecture (IA) and Interaction Design (IxD). They undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners. The objective of the role is to research and design Issuer Services products and solutions that are streamlined, intuitive, consistent, accessible, visually appealing, and easy-to-use, and which perfectly suit (or even anticipate) our clients’ needs. Responsibilities:

• Lead meetings with users, clients, product sponsors and technology to understand project requirements

• Plan and perform UX research, define IA, user journeys, and create personas

• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics

• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions

• Follow Citi’s guidelines and frameworks for UI design

• Demonstrate strong visual design skills with a keen eye for usability, effectiveness, typography, color theory, and layout, translating complex concepts into visually compelling and user-friendly interfaces.

• Exhibit advanced proficiency in Figma, leveraging its capabilities for creating wireframes, interactive prototypes, high-fidelity designs, and maintaining design systems.

• Perform relevant testing to validate and inform design decisions

• Apply a positive and constructive attitude to all feedback

• Use and contribute to the approved design system

• Contribute to design standards and best practices

• Perform detailed handover to development teams, ensuring they have all they need to implement the designs

• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed

• Keep up to date with the latest UX practices, innovations, and tools

• Ensure all designs comply with ADA/WCAG standards for accessibility

• Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed

• Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.

• Promote the value of UX within the wider organization

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Total Experience

7-8 Years

Relevant Experience

5-7 Years

Mandatory skills

• 5 - 7 years of relevant experience

• Strong attention to detail & analytical skills

• Significant experience on complex, enterprise-scale design projects

• Experience with discovery and prototyping states, as a well as experience with Design Thinking and Google Design Sprints.

• Experience with working in an Agile Scrum environment.

• Excellent communication and presentation skills

• Excellent skills in professional design tools e.g., Figma, Sketch, AdobeXD, Axure, InVision etc."