We are looking for an User Researcher to join our dynamic team.

The User Researcher will deliver expert user research services, collaborating closely with an internal team to support the institution’s digital products and services.

Responsibilities

• Familiarising themselves with existing user profiles/personas, analytics tools, and the institution's digital and data product portfolio
• Establishing a high-level mapping between user profiles and existing products, identifying key products, niche products, overlaps, and gaps
• Analysing selected production units' product portfolios using user profiles, analytics data, and available user feedback
• Synthesising qualitative and quantitative insights into clear, actionable findings
• Developing evidence-based, actionable recommendations to streamline, optimise, or reduce product portfolios
• Structuring recommendations into phased implementation stages (from quick wins to more impactful long-term changes)
• Preparing and delivering clear, engaging, and convincing presentations to organisational units
• Facilitating discussions, responding to counter-arguments, and defending recommendations using solid reasoning
• Supporting production units after presentations through follow-up discussions and consultative guidance
• Contributing to knowledge sharing through explanations of key aspects of the work to diverse audiences

Technical Skills

• Strong expertise in user research methodologies, including persona and user profile development
• Proven ability to analyse and synthesise research data into actionable insights
• Experience working with web and product analytics tools (e.g. institutional analytics tools or similar)
• Solid understanding of UI / UX design principles and their application in digital product
• Ability to apply user insights to product strategy, service design, and product development
• Excellent presentation and storytelling skills, including the creation of clear and compelling slide decks
• Experience facilitating workshops, training sessions, and collaborative working sessions
• Strong analytical and structured thinking skills
• Ability to document work clearly, concisely, and efficiently

Profile

• The ideal candidate should meet the following requirements:
• Minimum of 5 years of relevant professional experience in user research, UX research, or a related field
• Demonstrated experience in developing user profiles/personas based on research data
• Proven track record of successfully applying user profiles/personas in a business or institutional context
• Experience incorporating user insights into product strategy, design, and development processes
• Experience providing consultative support and guidance to multidisciplinary teams
• Good knowledge of working with analytics data to assess product performance and user behaviour
• Basic understanding of complex data ecosystems, with a strong willingness to learn and continuously improve
• Excellent command of spoken and written English
• Strong ability to communicate with and write for different audiences
• Excellent interpersonal, communication, and persuasion skills
• Proactive, collaborative, and solution-oriented mindset
• Strong team spirit and ability to work effectively with diverse stakeholders in a multicultural environment

Why Cronos Group?

We'll propose you:

• An attractive salary package.
• A good work-life balance environment.
• The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs.
• A good job in a friendly place.