TL;DR - We're looking for a skilled AI Engineer to design, build, and deploy the agentic systems that power our autonomous AI voice agents and personalized coaching engine. You'll work at the intersection of software and machine learning, turning cutting-edge conversational AI models into game-changing intelligence that reshapes how businesses communicate with their customers.

Ready to Build the Future of Customer Interactions?

Join Agaton - where advanced AI transforms customer interactions! We're not just building another analytics platform; we're creating the intelligence layer that transforms how sales professionals learn, grow, and succeed across the globe through data-driven insights and predictive modeling.

About Agaton

At Agaton, we're building the future of customer interactions through a revolutionary approach that combines: empowering human agents with AI-powered coaching that dramatically increases performance, while deploying autonomous AI voice agents that handle customer interactions with the sophistication and nuance of top-performing professionals.

Our autonomous agents don't just follow scripts - they understand context, adapt to customer needs in real-time, and deliver personalized experiences that feel genuinely human. They can handle complex customer interactions, understand objections, and build relationships while maintaining the highest standards of professionalism and authenticity.

We're not just improving customer interactions - we're fundamentally changing them for the better. Sales shouldn't be pushy; it should be intelligent, helpful, and genuinely valuable. Our mission is to make world-class communication accessible to everyone, whether that's through coaching human agents or through our autonomous AI agents that represent the gold standard in customer interactions.

The Opportunity

As our Senior AI Engineer, you'll play a foundational role in building and scaling our production AI systems. You will be responsible for the full lifecycle of our AI systems, from development and fine-tuning of conversational models to robust deployment and monitoring, ensuring our AI-powered coaching and autonomous agents deliver real-time, high-quality interactions.

What You'll Be Doing 🚀

• Design, develop, and deploy production-grade, agentic systems, focusing on our autonomous agents and coaching engine.
• Collaborate with ML Researchers and Data Scientists to translate research prototypes into robust, production-ready AI features.
• Optimize the performance, latency, and cost-efficiency of real-time conversational AI agents in a production environment.
• Conduct code reviews, design documentation, and contribute to the overall software architecture of the AI systems.

What We're Looking For 🤩

Essential:

• Proven experience as a Senior AI/ML Engineer with extensive background in building and deploying production-grade AI systems from ideation to launch.
• Strong software engineering skills (Python) and experience with large-scale system design and API development.
• Experience working with large language models (LLMs), conversational AI, and agent-based systems.
• Expertise in MLOps, continuous delivery, and monitoring in a production environment, with an interest in GenAIOps.
• Excellent communication skills, with ability to present complex technical results to non-technical stakeholders and collaborate effectively with cross-functional teams.
• Curiosity and customer-centricity with passion for deeply understanding user needs and finding solutions from first principles.

Bonus Points:

• Background in conversation analytics, communication data, or natural language or audio processing.
• Startup or founding experience, especially building AI/ML engineering capabilities from zero to scale.
• Familiarity with data wrangling and building ETL pipelines is a strong plus, though not a core requirement.

What We Offer 👀

• Competitive salary & equity package - be part of building something meaningful and different
• Six weeks annual paid vacation - we believe in work-life balance
• Wellness budget - invest in your health and wellbeing
• Learning & development budget - continuous growth and skill development
• Stockholm-based role with flexibility and modern office environment
• Unprecedented impact opportunity - help reshape how the world communicates with customers

Ready to Build the Future?

We're looking for someone who cares deeply about code quality, ships fast, and is eager to make a dent in the world. If you're excited about building and scaling the production AI systems that power AI-driven customer transformation, we want to hear from you.

This is more than a job - it's your chance to be part of a generation-defining company that's transforming how businesses communicate and grow. Join us in building something extraordinary.

Apply now and help us unlock the intelligence within customer conversations.

This position is based in Stockholm, Sweden. Please submit your application in English - it's our company language and you'll be using it daily if you join our team.

Learn more about us at www.agaton.ai