Order Taker (Arabic Speaker)
Chedi HospitalityQatar2 days ago
Full-timeManagement, Manufacturing
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Order Taker – In-Room Dining (Room Service)
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in hotel operations. Excellent customer service, communication, and interpersonal skills are essential.
Responsibilities
› Takes, records, and processes guest food and beverage orders accurately through the system.
› Ensures the delivery of brand promise and provides exceptional guest service at all times.
› Provides excellent service to internal customers as appropriate.
› Handles all guest and internal customer complaints and enquiries courteously and efficiently, ensuring issues are followed up and resolved.
› Maintains positive guest interactions and builds rapport to ensure guest satisfaction.
› Coordinates closely with IRD Servers, Kitchen, and other departments to ensure timely delivery and service.
› Works in a supportive and flexible manner focusing on overall operational success and guest satisfaction.
› Maintains updated knowledge of menu items, daily specials, allergens, and dietary options to confidently make recommendations and upsell.
› Inputs orders accurately in Micros and ensures all charges are posted correctly.
› Prepares necessary mise-en-place such as order pads, menus, and communication tools.
› Monitors order times and follows up on delayed orders.
› Ensures all guest requests (amenities, special setups, additional items) are communicated clearly to the concerned teams.
› Verifies cash, credit card postings, and billing instructions for in-room dining transactions as per Finance procedures.
› Adheres strictly to hotel cashiering and cash-handling policies.
› Maintains good working relationships with colleagues and contributes positively to a collaborative team environment.
› Demonstrates responsible behavior and positively represents the hotel at all times.
› Maintains professional relationships with colleagues, business partners, and internal departments.
› Reads and adheres to the hotel's Employee Handbook, especially regarding computer resources, fire, hygiene, health, and safety policies.
› Maintains high standards of personal presentation and grooming.
› Adapts to changes in the IRD and Food & Beverage operations as required.
› Performs any other reasonable duties and responsibilities as assigned.
The above responsibilities outline the functions of the Order Taker – In-Room Dining role and should not be considered an exhaustive list of all duties associated with the position.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in hotel operations. Excellent customer service, communication, and interpersonal skills are essential.
Responsibilities
- Customer Service
› Takes, records, and processes guest food and beverage orders accurately through the system.
› Ensures the delivery of brand promise and provides exceptional guest service at all times.
› Provides excellent service to internal customers as appropriate.
› Handles all guest and internal customer complaints and enquiries courteously and efficiently, ensuring issues are followed up and resolved.
› Maintains positive guest interactions and builds rapport to ensure guest satisfaction.
- Operational
› Coordinates closely with IRD Servers, Kitchen, and other departments to ensure timely delivery and service.
› Works in a supportive and flexible manner focusing on overall operational success and guest satisfaction.
› Maintains updated knowledge of menu items, daily specials, allergens, and dietary options to confidently make recommendations and upsell.
› Inputs orders accurately in Micros and ensures all charges are posted correctly.
› Prepares necessary mise-en-place such as order pads, menus, and communication tools.
› Monitors order times and follows up on delayed orders.
› Ensures all guest requests (amenities, special setups, additional items) are communicated clearly to the concerned teams.
› Verifies cash, credit card postings, and billing instructions for in-room dining transactions as per Finance procedures.
› Adheres strictly to hotel cashiering and cash-handling policies.
- Personnel
› Maintains good working relationships with colleagues and contributes positively to a collaborative team environment.
- Other Duties
› Demonstrates responsible behavior and positively represents the hotel at all times.
› Maintains professional relationships with colleagues, business partners, and internal departments.
› Reads and adheres to the hotel's Employee Handbook, especially regarding computer resources, fire, hygiene, health, and safety policies.
› Maintains high standards of personal presentation and grooming.
› Adapts to changes in the IRD and Food & Beverage operations as required.
› Performs any other reasonable duties and responsibilities as assigned.
The above responsibilities outline the functions of the Order Taker – In-Room Dining role and should not be considered an exhaustive list of all duties associated with the position.
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