Junior Support Engineer

VeliTechUkraine22 hours ago

Full-timeRemote FriendlyInformation Technology

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We’re a product powerhouse building a full-stack ecosystem for iGaming businesses. 40M+ players. 250 brilliant minds. One bet: our technology is so rock-solid that we stake our own business on it.

From our hubs in Ukraine, Georgia, the UK, and the Philippines, we blend real-world experience, a battle-tested Tech Radar, all within an open-door culture.

VeliPayments

We invite Junior Support Engineer to join the VeliPayments team within the Turnkey.

Payments is our all-in-one gateway built for speed, simplicity, and security. Battle-tested on real gaming floors, it brings multiple methods into one flow — no friction, just fast & trusted transactions that keep the game moving.

If you’re ready to tackle the fast-paced world of digital payments and engineer systems that keep the game going, this is where your impact becomes real.

In this role, you will:

Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc
Work with the engineering team to understand SDLC principles
Contribute to the evaluation of the product releases
Contribute articles to the knowledge base to promote self-help
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
Establish priorities and communicate rationale and timeframe clearly to customers
Overcome constraints to meet established deadlines

Skills and experience you will need:

1+ years of experience in Level 2 or Level 3 support in Product companies
Experience in “Payment Domain”
Proficiency in log analysis
Knowledge of Web API principles/JSON/Dev tools
Skills in Jira/Confluence/Ticketing systems
Basic network and systems knowledge
Proficiency in written English

HIRING PROCESS: Intro Call with TA Specialist → Technical Interview → Final interview → Offer

We offer:

Level up daily. Real mentorship, a clear career path, and support to lead your product
Battle-tested tech stack. Work with what we bet on: microservices, serverless, SRE strength
Health comes first. Insurance and 10 days' sick leave — because your health is a priority
Work your way. Remote, hybrid, Kyiv office — find your rhythm
Time off that matters. 20 days paid vacation, public holidays — to recharge your way
Build your brand. Share your story, grow your voice — inside and out
Culture with a pulse. Team offsites, community events, and the energy of people who care

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