Junior Support Engineer

We’re a product powerhouse building a full-stack ecosystem for iGaming businesses. 40M+ players. 250 brilliant minds. One bet: our technology is so rock-solid that we stake our own business on it.

From our hubs in Ukraine, Georgia, the UK, and the Philippines, we blend real-world experience, a battle-tested Tech Radar, all within an open-door culture.

VeliPayments

We invite Junior Support Engineer to join the VeliPayments team within the Turnkey.

Payments is our all-in-one gateway built for speed, simplicity, and security. Battle-tested on real gaming floors, it brings multiple methods into one flow — no friction, just fast & trusted transactions that keep the game moving.

If you’re ready to tackle the fast-paced world of digital payments and engineer systems that keep the game going, this is where your impact becomes real.

In this role, you will:

• Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
• Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc
• Work with the engineering team to understand SDLC principles
• Contribute to the evaluation of the product releases
• Contribute articles to the knowledge base to promote self-help
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Establish priorities and communicate rationale and timeframe clearly to customers
• Overcome constraints to meet established deadlines
  
  

Skills and experience you will need:

• 1+ years of experience in Level 2 or Level 3 support in Product companies
• Experience in “Payment Domain”
• Proficiency in log analysis
• Knowledge of Web API principles/JSON/Dev tools
• Skills in Jira/Confluence/Ticketing systems
• Basic network and systems knowledge
• Proficiency in written English
  
  

HIRING PROCESS: Intro Call with TA Specialist → Technical Interview → Final interview → Offer

We offer:

• Level up daily. Real mentorship, a clear career path, and support to lead your product
• Battle-tested tech stack. Work with what we bet on: microservices, serverless, SRE strength
• Health comes first. Insurance and 10 days' sick leave — because your health is a priority
• Work your way. Remote, hybrid, Kyiv office — find your rhythm
• Time off that matters. 20 days paid vacation, public holidays — to recharge your way
• Build your brand. Share your story, grow your voice — inside and out
• Culture with a pulse. Team offsites, community events, and the energy of people who care
  
  

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