Senior HR Generalist, APAC
ConveraAustralia4 days ago
Full-timeRemote FriendlyHuman Resources
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Senior HR Generalist (APAC)
The Senior HR Generalist for APAC is a key member of the global People Services function, responsible for delivering consistent, high-quality HR support to employees and managers across the full employee lifecycle. Working under the direction of the Director, People Services (based in the US), this role provides hands-on HR advisory, case management, and operational delivery — ensuring that Convera’s People processes are executed effectively, compliantly, and with empathy.
This role is based in Sydney (hybrid role, split between modern CBD office with water & city views & WFH) and provides support to employees and managers across the APAC region, including Australia, India, Singapore, New Zealand, Japan, and Hong Kong.
Duties And Responsibilities
Employee Relations & Case Management:
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.
Apply now!
The Senior HR Generalist for APAC is a key member of the global People Services function, responsible for delivering consistent, high-quality HR support to employees and managers across the full employee lifecycle. Working under the direction of the Director, People Services (based in the US), this role provides hands-on HR advisory, case management, and operational delivery — ensuring that Convera’s People processes are executed effectively, compliantly, and with empathy.
This role is based in Sydney (hybrid role, split between modern CBD office with water & city views & WFH) and provides support to employees and managers across the APAC region, including Australia, India, Singapore, New Zealand, Japan, and Hong Kong.
Duties And Responsibilities
Employee Relations & Case Management:
- Serve as the primary HR contact for employees and people managers within assigned region.
- Provide balanced, compliant, and empathetic HR advice on employee relations (ER), performance management, and policy interpretation.
- Act as a trusted consultant in ER and performance cases — guiding managers through issue diagnosis, documentation, and resolution.
- Manage ER cases end-to-end, from when a concern is raised, to conducting an effective investigation, and delivering recommendations, including disciplinary action.
- Deliver operational excellence across onboarding, mobility, promotions, performance, and offboarding processes.
- Partner with HR Tech, Payroll, Benefits, and other COEs to ensure seamless execution of employee transactions and changes.
- Identify recurring issues or inefficiencies and suggest improvements to streamline workflows and enhance employee experience.
- Ensure all HR activities and decisions comply with relevant labor laws, internal policies, and audit requirements.
- Maintain accurate HR documentation and data integrity across all employee records and systems.
- Deliver HR services with empathy and clarity, ensuring every interaction reflects Convera’s values.
- Support the execution of engagement and well-being initiatives within the region.
- Contribute to projects aimed at standardization, automation, or simplification of HR processes.
- Proactively share knowledge and best practices to build functional capability and cohesion across regions.
- 5+ years of experience in an HR Generalist, People Advisor, or HR Operations role within a global or matrixed organization, preferably with experience in an international role spanning multiple APAC countries.
- Strong knowledge of local labor and employment laws and ability to interpret and apply policies in context
- Proven ability to manage employee relations cases effectively and confidentially.
- Excellent interpersonal, influencing, and communication skills; capable of coaching and guiding people managers.
- Demonstrated attention to detail, strong organizational skills, and high data accuracy.
- Experience using HRIS platforms and working across time zones in distributed teams.
- Experience contributing to HR process improvements or automation initiatives preferred.
- A trusted advisor who combines operational precision with empathy.
- Confident guiding managers through people matters with balanced judgment.
- Curious and proactive in identifying better ways to deliver HR support.
- A collaborative team player who thrives in a fast-paced, scaling organization.
- Values-driven, detail-oriented, and committed to continuous improvement.
- Full permanent working rights in Australia
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Competitive salary
- Opportunity to earn a bonus (dependent on performance)
- Great career growth and development opportunities in a global organization
- Corporate benefits
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.
Apply now!
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