Mobile Support Engineer

Role Overview

We are seeking an experienced Mobile Support Engineer to join our Operations Center. The Mobile Support team is responsible for providing Level 1 and Level 2 support for mobile solutions that enable and support field operations. You will play a key role in ensuring the reliability, security, and smooth deployment of mobile devices used across the organization.

Key Responsibilities

• Provide L1 and L2 support for enterprise mobile solutions supporting field users
• Troubleshoot and resolve incidents related to iOS and Android devices
• Manage and support Mobile Device Management (MDM) platforms
• Perform staging, imaging, configuration, and deployment of mobile devices
• Ensure compliance with security, configuration, and operational standards
• Act as an escalation point for complex mobile-related issues
• Collaborate with infrastructure, security, and operations teams
• Document procedures, configurations, and support knowledge

Required Skills & Experience

• 5+ years of experience as a Support Engineer in an ICT infrastructure environment
• Strong knowledge of mobile technologies, including iOS and Android
• Hands-on experience with MDM tools (e.g. Intune, MobileIron, VMware Workspace ONE, or similar)
• Proven experience in device staging, imaging, and large-scale deployments
• Solid troubleshooting and customer-oriented support mindset
• Ability to work independently in a production operations environment

Nice to Have

• Experience supporting mobile solutions for field or industrial operations
• Knowledge of security policies, certificates, and mobile compliance frameworks
• Familiarity with ITIL-based incident and change management
• Experience working in large or multi-site enterprise environments

What We Offer

• A senior operational role with high business impact
• Exposure to modern mobile and enterprise mobility technologies
• Stable, collaborative Operations Center environment
• Long-term engagement with opportunities for professional development