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Scrum Master CRM & Conversational AI
Discover your opportunities at Rabobank: Do you want to inspire teams and help shape the future of customer interaction?
You & your role
As a Scrum Master, you know the secrets of coaching and facilitating teams to bring out the best in themselves. You are responsible for guiding three squads within the Digital & Customer Interaction (DCI) Tribe, where you work together with your team on innovative solutions that make a real difference for our customers. You ensure optimal collaboration, encourage continuous improvement, and create an environment where everyone can develop and contribute to Rabobank’s mission.
Inspiring practical examples
‘Within the DCI Tribe, we encourage learning and development. We strive to provide the best user experience and develop new solutions every day.’,
In broad terms
You are responsible for setting up and maintaining the Scrum framework, leading sprint planning, facilitating reviews and retrospectives, and coaching teams in self-organisation. You work closely with the Product Manager and ensure transparent reporting. This is how you share your talent 40 hours per week as Scrum Master at Rabobank.
Together we achieve more than alone
We believe in the power of differences. By combining the differences of people, we become an even better bank. We are therefore curious about what you will add to our Digital & Customer Interaction (DCI) Tribe team.
‘Within the DCI Tribe, we work as one solution-oriented team on innovative customer solutions. The atmosphere is open, engaged, and focused on growth.’,
The hundreds of professionals in the DCI Tribe are already waiting for you. It’s up to you to strengthen them in delivering end-to-end solutions for our customers. Collaboration is our way of working; as one inspiring team within Rabobank. We encourage diversity, development, and innovation, so everyone can get the best out of themselves.
Work on yourself & the world around you at the same time
For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We sum this up in one sentence: at Rabobank, you work on yourself & the world around you at the same time.
You’ll see this reflected in your personal development budget, our hybrid working environment, and a good balance between work and home. You can work on banking matters for our private and business customers, but also on social issues such as food and energy transitions.
Why everyone is welcome at Rabobank
At Rabobank, we believe we become stronger by complementing each other. By embracing our differences, we bring out the best in each other. We seek diversity in knowledge, skills, and experience, as well as in gender, background, and culture. We strive for variety and the space to be yourself – whoever you are – in every department. That’s what diversity and inclusion at Rabobank is all about.
You & your talent
Your enthusiasm is probably unstoppable. And that’s understandable with this exciting vacancy for Scrum Master at Rabobank. So respond directly
- Salary: Gross monthly salary between EUR 4,516 and EUR 6,449 (scale 09).
- Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
- Development budget: EUR 1,400 development budget per year for your growth and development.
- Hybrid working: a balance between home and office work (possible for most roles).
- Pension: decide for yourself the amount of your personal contribution.
Scrum Master CRM & Conversational AI
Discover your opportunities at Rabobank: Do you want to inspire teams and help shape the future of customer interaction?
You & your role
As a Scrum Master, you know the secrets of coaching and facilitating teams to bring out the best in themselves. You are responsible for guiding three squads within the Digital & Customer Interaction (DCI) Tribe, where you work together with your team on innovative solutions that make a real difference for our customers. You ensure optimal collaboration, encourage continuous improvement, and create an environment where everyone can develop and contribute to Rabobank’s mission.
Inspiring practical examples
- You lead a squad through a complex release, removing obstacles together and celebrating successes.
- You facilitate a retrospective where the team creates new working agreements to increase customer satisfaction.
- You coach a colleague in developing Agile skills, making the team more independent and effective.
‘Within the DCI Tribe, we encourage learning and development. We strive to provide the best user experience and develop new solutions every day.’,
In broad terms
You are responsible for setting up and maintaining the Scrum framework, leading sprint planning, facilitating reviews and retrospectives, and coaching teams in self-organisation. You work closely with the Product Manager and ensure transparent reporting. This is how you share your talent 40 hours per week as Scrum Master at Rabobank.
Together we achieve more than alone
We believe in the power of differences. By combining the differences of people, we become an even better bank. We are therefore curious about what you will add to our Digital & Customer Interaction (DCI) Tribe team.
‘Within the DCI Tribe, we work as one solution-oriented team on innovative customer solutions. The atmosphere is open, engaged, and focused on growth.’,
The hundreds of professionals in the DCI Tribe are already waiting for you. It’s up to you to strengthen them in delivering end-to-end solutions for our customers. Collaboration is our way of working; as one inspiring team within Rabobank. We encourage diversity, development, and innovation, so everyone can get the best out of themselves.
Work on yourself & the world around you at the same time
For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We sum this up in one sentence: at Rabobank, you work on yourself & the world around you at the same time.
You’ll see this reflected in your personal development budget, our hybrid working environment, and a good balance between work and home. You can work on banking matters for our private and business customers, but also on social issues such as food and energy transitions.
Why everyone is welcome at Rabobank
At Rabobank, we believe we become stronger by complementing each other. By embracing our differences, we bring out the best in each other. We seek diversity in knowledge, skills, and experience, as well as in gender, background, and culture. We strive for variety and the space to be yourself – whoever you are – in every department. That’s what diversity and inclusion at Rabobank is all about.
You & your talent
- At least 3 years’ experience as a Scrum Master in IT or software development.
- Experience guiding Agile teams in complex environments.
- In-depth knowledge of Scrum and other Agile methodologies.
- Experience with DevOps and managing run/change activities in parallel is an advantage.
- Striving for results.
- Focus on the customer.
- Encouraging others.
- Stimulating collaboration.
- Building relationships.
- Feedback makes you stronger.
- Solution-oriented.
- Adapting to changing situations.
- Taking unequivocal ownership.
Your enthusiasm is probably unstoppable. And that’s understandable with this exciting vacancy for Scrum Master at Rabobank. So respond directly
- Questions about working at Rabobank and the procedure? Raphaël Drenthel IT Recruiter via [email protected] (we only handle applications via the portal, CVs sent directly to this email address will not be considered)
- After you have sent your CV and motivation letter, you will receive a response as soon as possible. If there is a first match, one or two interviews are part of the application process
- Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen.
- Reliability assessment is part of the procedure.
- We respect your privacy.
Key Skills
Ranked by relevance
scrum
product manager
devops
crm
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- Posted
- Dec 17, 2025
- Type
- Full-time
- Level
- Not Applicable
- Location
- Utrecht
- Company
- Rabobank
Industries
Banking
Categories
Information Technology
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3 roles aligned with this opportunity
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2026-05-27
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