Technical Support Engineer (m/f/x)

Department: Customer Support

Location: Madrid

Description

As a Technical Support Engineer, you will be the first point of contact for customer queries regarding our mission-critical B2B application. Your role will be to ensure smooth issue resolution by analysing, troubleshooting, and coordinating technical solutions with internal teams. Through your expertise, you will help our customers maximise the value of our automation software. We foster a collaborative environment where continuous improvement is key, so we work together in the office at least three days per week.

Key Responsibilities

• Independently handle and evaluate customer inquiries via our support portal.
• Pre-analyse code and reproduce production issues to identify solutions.
• Coordinate troubleshooting and problem resolution with technical teams.
• Provide direct communication and updates to customers regarding feedback and status requests.
• Ensure high-quality service by proactively identifying and resolving technical challenges.
  
  

Skills, Knowledge And Expertise

• Experience in 2nd level technical customer support (API support or similar).
• Familiarity with Request-Response Patterns (REST and/or SOAP) and relevant tools (Postman and/or Selenium).
• Excellent knowledge of React or JavaScript.
• Strong technical aptitude and enthusiasm for automation software.
• Customer-first mindset with a proactive approach to problem-solving and conflict resolution.
• Fluency in English (written and spoken).
• Ideally, you have experience working with regulatory frameworks such as CSRD or CCF.
  
  

Benefits

• A purpose-driven mission with and for global industry pioneers in tackling complex challenges
• Room for creativity through collaborative teamwork and an open communication culture
• Flexibility and team bonding with our hybrid work options
• Fuel for your growth journey, both personally and professionally
• Sustainable mobility options, promoting eco-friendly commuting solutions
• Fun team events and outings with our global teams
• Inspiring workspaces in Madrid and beyond