IT Support Specialist 2-3 month long - Remote - Latin America

About FullStack

FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on-demand projects. We focus on building a trusted, high-performance network where talent can thrive in a positive, respectful, and supportive environment. By prioritizing transparency, fair opportunities, and professional growth, we empower our engineers to deliver their best work while collaborating with innovative teams worldwide.

We’re Most Proud Of

• Offering life-changing opportunities for talented software professionals across the Americas.
• Enhancing highly-skilled software development teams of hundreds of the world’s greatest companies.
• Our 4.2-star rating on GlassDoor.
• Our client Net Promoter Score of 68, twice the industry average.
  
  

The Opportunity

Join our talent network and connect with U.S. clients for flexible, project-based development work as an IT Support Specialist.

• You will integrate directly into our client's team and work alongside their existing designers and engineers on a daily basis.
  
  

What We're Looking For

• 3+ years of professional IT support experience in a corporate or managed services environment.
• Advanced English is required.
• Successful completion of a four-year college degree is required.
• Strong hands-on experience with Microsoft Intune, endpoint configuration, device compliance, and Windows 10/11 management.
• Demonstrated experience supporting identity and authentication workflows through Entra ID (Azure AD).
• Hands-on experience with Citrix VDI (Workspace, Virtual Apps and Desktops) in production environments.
• Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Solid understanding of networking fundamentals (DNS, VPN, IP configuration).
• Skilled at troubleshooting hardware and software issues in fast-paced end-user environments.
• Track record of documenting processes, asset data, and technical resolutions with precision.
• Experience handling user onboarding/offboarding workflows, including account provisioning and hardware preparation.
• Comfortable using ITSM tools such as Jira Service Management.
• Ability to work through new and difficult issues and escalate complex cases when necessary.
• Forensic attention to detail.
• A positive mindset and a can-do attitude.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
• Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
• Ability to consistently work 40 hours per week.
  
  

What We Offer

• Competitive pay.
• 100% remote work.
• The ability to work with leading startups and Fortune 500 companies.
• Continuing education opportunities.
• Opportunity to grow and expand your career.
  
  

Our talent network is committed to fostering a diverse, inclusive, and accessible environment where IT professionals can find opportunities that match their skills. We welcome individuals of all races, religions, genders, sexual orientations, national origins, abilities, and experiences. Our focus is on connecting talent with projects based on qualifications, ensuring a fair and transparent process that values diverse perspectives and global collaboration.

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