Project Manager (Vendor Operations)
SaltSingapore2 days ago
ContractEngineering, Information Technology
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SALT Talent is looking for a Client Solutions Manager role in Singapore for a Social Media client for 9 months & renewable contract role.
Responsibilities:
- Strategic Partnership & Stakeholder Management
- Develop deep understanding of issues facing premier partners and their impact on clients products and communities
- Serve as primary liaison between Premier Partner Operations (PPO) team globally and cross-functional teams including Scaled Operations, GO Systems, Support Experience Operations, and Operations - Security Compliance Access and Risk (OSCAR)
- Drive vendor performance improvements and quality enhancements through strategic collaboration and relationship management
- Vendor Operations & Performance Management
- Manage vendor operations through collaborative partnerships with relevant stakeholders to address operational challenges and identify improvement opportunities
- Proactively drive implementation of improvement initiatives and processes aligned with Global Operations standards and best practices
- Monitor vendor performance against established targets and conduct deep-dive analyses with specific teams to ensure compliance
- Provide escalation support to vendors, ensuring optimal workflow functionality and comprehensive operational support
- Leverage technology and automation solutions to streamline vendor management processes and enhance operational efficiency
Qualification:
- BA/BS degree or 5+ years of demonstrated experience in project/program management within online operations, policy support, technical support or product support environments
- Proven ability to work independently with a strong track record of taking initiative and driving projects to completion with minimal supervision
- Experience navigating complex, large-scale organizations with multiple teams and stakeholders, demonstrating effective cross-functional collaboration both internally and with external partners
- Strong problem-solving capabilities in collaborative, fast-paced environments with competing priorities
- Excellent communication and influencing skills with ability to build consensus and drive alignment across diverse stakeholder groups
- Experience managing vendor relationships or external partnerships
CEI No: R1659595 / EA No: 07C3147
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