Business Analyst

Role Overview

We are seeking a skilled Business Analyst to join the NTA team to support the CCC project. The successful candidate will be responsible for ensuring the end-to-end delivery of critical reports, addressing backlog and improvement items, and enabling process optimization. This is a key role requiring close collaboration with technical teams, operational staff, and external partners.

Key Responsibilities

• Report Delivery:
• Ensure timely and accurate end-to-end delivery of all reports as specified in project schedules.
• Facilitate and enable Capita in producing required reports.
• Quicksight Backlog Management:
• Address backlog items, including defects, change requests (CRs), and ongoing improvements.
• Perform root cause analysis, liaise with app support, and manage fixes and testing.
• Stakeholder Reporting:
• Deliver reports for transport operators and contract managers.
• Process Improvement:
• Collaborate with operations teams to identify process inefficiencies and loopholes.
• Develop and implement optimized reporting solutions to enhance operational efficiency.
• Transition to BAU:
• Prepare and deliver comprehensive handovers to the BAU (Business-As-Usual) team.

Required Skills & Experience

• Proven experience as a Business Analyst in similar projects.
• Expertise in report delivery and backlog management tools like Quicksight.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally with app support, operations, and other stakeholders.
• Familiarity with process improvement methodologies.
• Excellent communication skills to facilitate stakeholder engagement and enable reporting.