Position Overview

• We are seeking an experienced Program Manager (Non-IT) to lead and coordinate multiple business-focused initiatives across operations, compliance, supply chain, finance, HR, customer service, or other non-technology domains.
• This role focuses on strategy execution, governance, stakeholder management, process improvement, and delivery assurance, rather than software or IT system development.
• The ideal candidate has strong leadership, planning, and communication skills, with proven experience managing cross-functional programs in a remote or distributed environment.

Key Responsibilities

1. Program Planning & Governance

• Define program scope, objectives, milestones, and success criteria aligned with business strategy.
• Develop and maintain program roadmaps, timelines, budgets, and resource plans.
• Establish governance frameworks, reporting structures, and escalation paths.

2. Cross-Functional Coordination

• Lead and coordinate multiple workstreams across business functions such as Operations, Finance, HR, Compliance, Procurement, or Customer Support.
• Ensure alignment between stakeholders and resolve inter-dependency issues.
• Facilitate regular program meetings, steering committees, and status reviews.

3. Stakeholder & Communication Management

• Act as the primary point of contact for senior leadership and key stakeholders.
• Communicate program progress, risks, and outcomes clearly and consistently.
• Manage stakeholder expectations and drive engagement across the organisation.

4. Risk, Issue & Change Management

• Identify program risks, issues, and constraints; develop mitigation and contingency plans.
• Manage change requests, scope adjustments, and impact assessments.
• Ensure timely resolution of blockers affecting program delivery.

5. Delivery & Performance Management

• Track progress against milestones, KPIs, and benefits realisation targets.
• Ensure programs are delivered on time, within scope, and within budget.
• Drive accountability across teams to meet commitments.

6. Process Improvement & Continuous Improvement

• Identify opportunities to improve business processes and operational efficiency.
• Support change management, training, and adoption of new processes or policies.
• Capture lessons learned and promote best practices across programs.

7. Reporting & Documentation

• Prepare executive-level dashboards, reports, and presentations.
• Maintain program documentation, RAID logs, and decision records.
• Ensure audit-ready documentation where compliance is required.

Required Skills & Experience

Core Requirements

• 5+ years of experience in Program Management, Business Operations, or Portfolio Management (non-IT focused).
• Proven experience managing multiple workstreams or large business programs.
• Strong understanding of governance, risk management, and delivery frameworks.
• Experience working with senior stakeholders and executive leadership.
• Excellent planning, organizational, and time-management skills.

Program Management Skills

• Program and project planning methodologies (PRINCE2, MSP, PMO frameworks).
• Budget tracking and resource planning.
• KPI and benefits realization tracking.