UI/UX Designer for Manuel

Imagine designing an AI tool so intuitive that even first-time users instantly get value—no manuals, no training, just flow. That’s our mission at Manuel.chat. We’re redefining how installers, service teams, and interact with knowledge.

We’re looking for a UI/UX Designer who can own the entire user experience from concept to launch. You’ll shape the visual and interaction language, invent new UX standards for AI tools, and make Manuel a product that users can’t live without.

Your Mission

You’ll build the design foundation, turn customer insights into usable designs, and craft a self-service product that’s so intuitive it teaches itself. You’ll be the voice of the user inside our team, ensuring every interaction is both functional and delightful.

What You’ll Do.

1. Build & Guard Our Design System

• Create a scalable component library in Figma with tokens, variants, and responsive rules.
• Make it easy for engineers to use your system directly—while keeping visual and interaction consistency airtight.

2. Be the Bridge Between Users & Team

• Gather insights from Customer Success and direct user interviews.
• Translate them into clear, clickable prototypes ready for dev hand-off in under two weeks.

3. Research, Test & Experiment

• Run usability tests and A/B experiments to validate decisions.
• Document results and feed them into rapid design iterations.

4. Own the Onboarding Experience

• Redesign the first-time user flow so new installers can succeed with zero training.
• Define flows for account setup, payments, and feature gating in a fully self-service model.

5. Drive Retention

• Analyse why users churn or go dormant—and design experiences that bring them back (guided flows, in-app tips, empty-state magic).

Your Authority

• End-to-end ownership of all UI/UX decisions.
• Freedom to run experiments without pre-approval (as long as risks are low).
• Set priorities with the Product Lead—not overridden unless strategic.

Who You’ll Work With

• Product Lead – Weekly 1-on-1 on backlog & priorities.
• Engineers (3) – Per sprint + async design hand-off.
• Customer Success – Weekly syncs on user pain points.
• Founders – Bi-weekly checkpoints on strategic direction.

What We’re Looking For

Experience:

• 3+ years in B2B SaaS product design
• Proven expertise in chat-based systems and AI assistants—message threading, prompt suggestions, fallback states, and multimodal input (text, button, voice).
• Skilled at mobile + web UX for both responsive webapps and native mobile.
• Up to date on AI UX trends and able to invent—not copy—the next generation of interfaces.

Core Skills:

• User research & Jobs-to-Be-Done mapping.
• Rapid prototyping in Figma, strong component libraries
• AI-driven UX: prompt architecture, context windows, and risk-aware design.
• Product-led growth metrics: DAU/MAU, activation, retention cohorts, A/B testing.
• Agile delivery: story mapping, tickets, estimating velocity.

Soft Skills:

• Owner mindset—from problem to experiment to solution.
• Storyteller—able to simplify complex AI concepts.
• Mentor—uplifting team members even before a design team exists.
• T-shaped—deep in UX, broad across front-end, analytics, and brand.

Why Join Now

We’re early-stage, which means:

• You set the design standard from day one.
• You work across the entire product surface, not just one feature.
• Your designs will directly impact adoption, retention, and revenue.

If you’ve ever wanted the freedom to invent and the challenge to own, this is it.