The Program Management Office (PMO) is responsible for providing end-to-end program governance, oversight, and reporting across a complex, multi-stakeholder program operating within a regulated financial market infrastructure environment.

The role ensures strategic alignment, coordination, tracking, and reporting of all program and project activities across:

• Internal functions (Product Development, Technology, Operations, Risk, Compliance, Regulation, Executive Management)
• Primary technology vendors
• Third-party outsourced service providers
• External market participants and stakeholders

The position plays a critical role in ensuring delivery against strategic objectives, timelines, dependencies, and regulatory expectations.

Key Responsibilities

Program Management & Governance

• Provide strategic oversight of multiple related projects and workstreams, ensuring alignment with overall business objectives and program strategy
• Integrate projects across the program, managing cross-functional and cross-business dependencies
• Maintain a consolidated, enterprise-level view of program status, risks, and interdependencies
• Establish, maintain, and actively manage RAID (Risks, Assumptions, Issues, Dependencies) logs
• Work closely with stakeholders to identify mitigation actions, improvement initiatives, and opportunities
• In collaboration with relevant corporate functions, contribute to and enhance the enterprise risk register
• Define, monitor, and continuously improve program and project KPIs, metrics, and success criteria
• Prepare high-quality senior management and steering committee presentations, clearly highlighting progress, dependencies, risks, and decisions required

Stakeholder & Vendor Management

• Act as a central coordination point between internal teams, technology vendors, and outsourced service providers
• Support effective communication and alignment across all stakeholders
• Ensure governance standards, reporting structures, and delivery expectations are consistently applied

Qualifications & Experience

Education & Certifications

• Bachelor’s degree in Business, Finance, Technology, Engineering, or a related discipline
• Relevant Program Management certification preferred (e.g. PgMP or equivalent)

Professional Experience

• 7+ years of experience in post-trade banking, capital markets, or financial market infrastructure environments
• Strong strategic planning and execution capabilities
• Proven track record of participating in and/or leading large-scale program management initiatives
• Experience operating within regulated financial services environments
• Solid understanding of financial market structures, trends, and practices
• Ability to engage effectively with senior internal and external stakeholders
• Excellent communication, influencing, and stakeholder management skills
• Strong senior-level presentation and reporting skills
• Fluency in English (written and spoken)
• Knowledge of Securities Settlement Systems and Securities Depository services

Self-Management Responsibilities

• Define annual performance objectives in alignment with line management and ensure delivery against agreed goals
• Identify personal training and development needs and proactively pursue continuous learning
• Maintain a high level of professional proficiency across required competencies
• Stay up to date with industry developments, emerging technologies, and best practices

Competencies

Behavioural Competencies

• Drives High Performance: Sets challenging goals and delivers efficiently while aligning with organizational objectives
• Stakeholder Management: Builds strong professional relationships critical to individual and organizational success
• Innovation & Change Leadership: Embraces change, demonstrates agility, and continuously seeks improvement
• Capability Building: Invests in personal and team development to strengthen critical skills and knowledge
• Driving Business Value: Assesses impact, identifies risks, and implements mitigation strategies

Technical Competencies

• Strong Program / Project Management experience
• Practical experience with Agile methodologies
• Certifications such as PMP, PRINCE2, CAPM, AgilePM, Scrum Alliance preferred
• MS Office proficiency (Excel, Access, VBA, SQL)
• Nice to have: Business Intelligence tools, Python
• Capital Markets / Financial Services expertise, particularly in:
• Post-Trade Processing
• Securities Services
• Securities Lending
• Repo
• Collateral Management