Compucom
Networking II
CompucomCanada8 hours ago
Full-timeRemote FriendlyInformation Technology
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Networking Engineer to join our team.

The Networking II role provides ongoing administration and support of large enterprise systems consisting of Cisco and other industry Vendors. This includes installing, configuring, maintaining, supporting VoIP Infrastructure. This position has experience on the Cisco routing/switching platform. Networking II analyzes and resolves end user software program and connectivity issues in a timely and accurate fashion and provides end user training where required. This role works with vendors, end users, customer service representatives and other technical staff to resolve advanced hardware/software issues. This position will also need to have excellent communication and presentation skills for customer engagements.

This position is onsite in Hamilton, ON

Responsibilities

  • Administer network equipment pertaining to Phone connectivity and communications, assist with hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
  • Available to be on-call.
  • Cabling/Patching within closets and Data Centre.
  • Remote testing/triage to validate alert/event/incidents.
  • Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
  • Troubleshooting and resolving higher level network issues, not localized to single sites.
  • Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
  • Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
  • Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
  • Escalate issues for Level 3 support as per documented guidelines.
  • Provide testing, implementation & validation support for change management.
  • Provide analytical support for problem management activities being performed by Level 3 support.
  • Contributing to documentation and knowledge articles.
  • Participate in technical panel for hiring of Level 2/3 associates.
  • Participate in technical aspects of service transitions.
  • Monitor network performance and troubleshoot problem areas as needed.
  • Allocate time and tasks in the Time Reporting System.
  • Other duties as assigned.

Skills & Qualifications

  • 2+ years of experience
  • Cisco firewall experience is a plus
  • Some experience in project management
  • Incident Ticketing a must (e.g., Remedy, Service-Now, etc)
  • Cisco, CheckPoint, Cisco ACI, Cisco ISE
  • Routers, switches, APs, Wireless Controllers, Load Balancer, Site to site Datacenter and Closet Patching/Cabling
  • Sample of some/each should be provided
  • Strong troubleshooting skill on routers and switches for both LAN/WAN topology as well as Wireless

Key Skills

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