Ready for a new challenge?

Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad:

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about. Ariad consultants are specialized in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design and digital transformation.

About the Role:

We are looking for an experienced Service Designer to support ongoing organizational changes within a Retail & B2B environment. You will join a digital team responsible for developing and improving applications for customers and business partners.

Using a Design Thinking approach, you will collaborate closely with UX and UI designers, developers, and Product Owners to co-create solutions that address complex business and user challenges. A key part of your mission is ensuring coherent, user-centered journeys across different customer segments.

This role is based mainly in Brussels and starts Januari - Februari.

What You Will Be Doing:

• Develop and implement user-centered service designs aligned with organizational and customer needs.
• Analyze and map existing ecosystems (services, applications, processes) to identify pain points and opportunities.
• Co-create service blueprints and workflows with stakeholders.
• Detail service blueprints covering interactions, processes, systems, and backstage activities.
• Ensure service concepts align with business objectives, KPIs, and technical feasibility.
• Frame the problem space, clarify objectives, and define target user groups.
• Conduct qualitative and quantitative research: ergonomic audits, competitive benchmarks, interviews, data analysis, personas, experience maps, etc.
• Synthesize insights and translate them into actionable design solutions.
• Use data-driven approaches to improve existing applications and services.
• Facilitate ideation workshops and design sprints with cross-functional teams.
• Produce high-quality deliverables: wireframes, UI mockups, interactive prototypes, and design system assets.
• Prepare and participate in user tests to validate concepts prior to development.
• Drive continuous improvement across digital tools and customer journeys.
• Engage business squads in the adoption of Design Thinking practices.
• Facilitate workshops with pedagogy, empathy, and clarity.
• Support the spread and alignment of user-centered methods across teams.
• Defining critical user journeys.
• Creating prototypes for customer-facing web and mobile experiences.
• Reviewing and improving online sign-in funnels.

What You Bring:

• Proficiency in journey mapping, process mapping, and service blueprinting.
• Strong visual storytelling and presentation abilities.
• Creativity and vision for designing innovative service solutions.
• Analytical mindset for solving complex challenges.
• Hands-on experience with user research methods (interviews, usability tests, surveys, etc.).
• Strong ability to analyze, synthesize, and translate insights into clear recommendations.
• Excellent communication skills with the ability to clarify complex concepts.
• Skilled in facilitating workshops and aligning cross-functional stakeholders.
• Empathy, strong interpersonal skills, openness, and collaborative mindset.
• Ability to work autonomously.
• Fluent in French or Dutch, with solid English proficiency.
• Minimum 5 years of experience in service design and Design Thinking.
• Ability to translate strategic objectives into design solutions with strong business insight.
• Mastery of Miro or equivalent tools.
• Proficiency in Figma (Adobe XD experience with willingness to transition).
• UI design skills are a plus.
• Experience working in Agile or iterative development environments.
• Service Design: 80%
• UX Design: 20%

Why become an Ariad Consultant?

• You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.
• You will never be a number: we match you with projects that suit your skills and ambitions.
• Personalised follow-up & honest feedback guided by our Digital Talent Managers.
• Gain a rich community of other digital professionals at quarterly events and meetups. Join our annual Workcation event in sunny Southern Spain.
• Ongoing opportunities to learn and grow professionally including personal and professional development and guidance.
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others!

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV and Portfolio