Payment Operations Product Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

Job Description

More about our mission and what we offer.

We are looking for a Product Specialist to join our Global Product Operations (Merchant Chargeback and Investigations) team to help our customers receive their funds faster globally.

As a Product Specialist, your role will revolve around project management, with an emphasis on operationalising new products or features and improving existing operational processes connected to the Cards/Recurring Pay-in product domain, making sure that the processes scale well, are efficient and mitigate or minimise risks.

You will take full ownership of projects, from initial scoping to final implementation. This includes assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions.

You will collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable, automated systems and processes.

In This Role, You'll Add To That Mission By

• Taking full ownership of projects, from initial scoping to final implementation. This includes assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions;
• Identifying, prioritising, and addressing key manual workload drivers for Product Operations connected to the designated domain;
• Translating customer needs into operational processes, supporting insights with data-driven analysis;
• Proactively initiating and prioritising projects based on team and customer needs. Driving innovation and improvements in processes;
• Collaborating effectively with internal and external stakeholders to support the operationalisation of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership, ensuring timely and relevant communication;
• Developing efficient operational processes that minimise manual workload, working closely with stakeholders and requiring minimal guidance;
• Coordinating with relevant risk teams to assess, mitigate, and manage risks associated with your domain and Payment Operations;
• Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs, serving as the key escalation point for significant breaches;
• Acting as the first-level escalation point for cases and crises within the area of expertise, capable of handling incidents effectively;
• Participating in mentoring other Payment Operations Specialists and partnering with other Product Specialists.
  
  

Please note that as the holiday season is approaching, we will begin reviewing applications in the first week of January, with the application deadline being 11th January 2026.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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