Onboarding & Engagement Specialist

About Tundra Technical Solutions

Since 2004, Tundra's mission to become the world's number one choice for top talent has been relentless. As we thrive in dynamic markets like North America, the UK, Ireland, and Asia, our commitment to global growth has set us apart as a visionary leader in talent recruitment and total talent management.

We challenge norms, exceed expectations, and are dedicated to sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation consistently ranks us among North America's fastest-growing and largest staffing organizations.

In the previous year, LinkedIn recognized Tundra as the Diversity Champion in the staffing industry and praised us as the most engaging recruitment brand on the platform.

Why Choose Tundra?

• People-Centric Culture – being in the business of people, we ensure our Associates work in an environment where they can deliver results and have professional success.
• Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
• Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
• Social Responsibility – at Tundra, we pride ourselves in our ability to influence change, whether it be the work from the DEIB Council, give-back initiatives, or our green programs.
• Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.

Join Our Team

We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.

The Role

As an Onboarding & Engagement Specialist, you will support a smooth and positive contractor experience from onboarding through the full assignment lifecycle. You will serve as a trusted point of contact for contractors, ensure all onboarding requirements are completed accurately and on time, and partner closely with internal teams to resolve issues and improve processes.

This role is ideal for someone who is organized, proactive, detail-oriented, and enjoys working with people in a fast-paced environment.

Onboarding & Setup

• Work closely with our program ambassadors to facilitate a smooth and efficient onboarding process for newly placed contractors.
• Confirm contract details with contractors, including pay rates, availability, and contractor status.
• Guide contractors through onboarding requirements such as background checks, employment verification, and reference checks.
• Process onboarding documentation to meet client start dates and compliance requirements.
• Create, issue, and manage employment contracts and maintain accurate system records to support payroll and invoicing.

Contractor Support & Engagement

• Act as the main point of contact for contractors throughout their assignment.
• Manage contractor inquiries through the ticketing system and provide timely, accurate support.
• Proactively share key updates including timesheet reminders, deadlines, policy changes, and payroll information.
• Build strong relationships with contractors through regular check-ins, including in-person meetings and occasional on-site or informal engagements, to support a positive contractor experience.

Issue Resolution & Continuous Improvement

• Manage contractor issues and escalations in collaboration with Payroll, Data Management, Operations and The People Team.
• Support contract extensions, terminations, rate changes, system updates, and asset recovery.
• Identify opportunities to improve onboarding and engagement processes and support reporting needs.

Who You Are

• You are highly organized and able to manage multiple priorities while maintaining strong attention to detail.
• You are proactive, adaptable, and comfortable working in a fast-paced environment.
• You are a strong communicator with excellent verbal and written communication skills.
• You are customer-focused and enjoy supporting people through clear, timely, and thoughtful service.
• You are a confident problem solver who can navigate issues and escalations calmly and effectively.
• You are comfortable using MS Office tools (Excel, Word) and learning new systems quickly.
• You are motivated to learn, grow, and continuously improve processes and the contractor experience.
• You have a college diploma or university degree.

The salary range that the employer in good faith reasonably expects to pay for this position is €33,000 – €35,000 annually, depending on experience and qualifications.

Our benefits offering include Full Medical Cover, Life Assurance, Pension Scheme, Financial Advisory, and 25 Days Annual Leave.

At Tundra, we are dedicated to building an inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles within the organization.

Not interested in this position, but do you know somebody who might be? Check out our Referral Reward Program , referrals are a big secret behind our success. As always, we’re on the lookout for great people. We know that you know great people. Click on ‘Tell a Friend’ option to refer a friend.