Cloud Operations Engineer

The Cloud Operations (CloudOps/DevOps) Engineer augments the symplr Engineering, DevOps, and IT Operations teams by focusing on expediting and improving technology solutions/services to enhance business value. Responsible for integrating application delivery mechanisms with established systems to reduce time for software delivery, increasing operational visibility, and enhancing overall system stability. Responsible for the management of critical applications and sub-systems in a SaaS hosted environment, installing, configuring, troubleshooting, and constant monitoring of these applications, and working collaboratively with a team of Architects, Engineers, QA personnel, IT personnel and Business Analysts.

Duties & Responsibilities

Be a champion for department initiatives and values by ensuring all actions promote the department’s mission statement
Apply structured methodology to change management
Document and assess change impact
Support change communication efforts to stakeholders
Lead change rollout efforts while minimizing change impact and system outages
Work within and adhere to symplr software network design and security, testing and documentation standards, including Change Control documentation
Work closely with IT, Architecture, Engineering, and Product Management teams to collect and analyze systems project requirements, and develop detailed project specifications
Collaborate with multiple teams to provide systems and services to support corporate software solutions
Continually research technologies and trends related to corporate application operations; make strategic recommendations related to product release and support strategy
Provide software evaluations and recommendations for management review
Write and maintain documentation related to corporate application operations, policies, and procedures
Handle problem recognition, research, isolation, resolution, and follow-up for complex problems escalated from Client Services
Provide technical assistance by responding to inquiries regarding errors, problems, or questions with systems and services

Skills Required

Bachelor’s degree
2-4 years of Systems Engineering experience in the following areas

Windows Server
Linux Server (Ubuntu/Debian, RHEL/CentOS)
Active Directory, GPO, DFS, RBAC
SQL Server Management (hosted or cloud)
PowerShell, Ruby, or Python scripting
Infrastructure as Code - Terraform
Development Infrastructure: Terraform/Helm/AWS/Azure/Kubernetes
CI/CD Tools (Jenkins, Octopus, ArgoCD/Drone, etc.)
Basic Virtualization Administration (VMWare, Hyper-V)
Basic cloud experience (AWS or Azure preferred)
Application Hosting (IIS, Apache, Tomcat)

Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Ability to work quickly and efficiently with minimal supervision
Excellent communication skills both written and verbal

Desired Skills And Qualifications

Experience and/or knowledge in the implementation and support of Cloud Services, such as Azure, AWS, Private Cloud or Hybrid Cloud

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Cloud Operations Engineer

Key Skills

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